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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00091438
Service Request Number: 26-00091438 • Address: 2334 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 8
Service Request Number
26-00091438
Address
2334 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T16:14:48.000
Update Date
2026-03-09T05:28:51.000
Closed Date
2026-03-09T05:28:42.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aFTEAAA4
Lat Location
(32.68853136684171500,-96.78395247188081000)
24-00492082
Service Request Number: 24-00492082 • Address: 9309 PRAIRIE OAK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00492082
Address
9309 PRAIRIE OAK DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-13T18:59:00.000
Status
Closed
Created Date
2024-10-10T07:50:32.000
Update Date
2024-10-10T08:23:45.000
Closed Date
2024-10-10T08:23:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000Cwj13AAB
Lat Location
(32.71565280315340000,-96.66089467744370000)
22-00044704
Service Request Number: 22-00044704 • Address: 3306 TUMALO TRL, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00044704
Address
3306 TUMALO TRL, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-04T16:44:42.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-10T18:35:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001Kmh9AAC
Lat Location
(32.78226841716400500,-96.90558427710556000)
26-00293737
Service Request Number: 26-00293737 • Address: 2500 TAN OAK DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00293737
Address
2500 TAN OAK DR, DALLAS, TX, 75212
City Council District
6
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-07-04T21:07:58.000
Update Date
2026-07-04T21:08:02.000
Closed Date
2026-07-04T21:07:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000020Ls9DAAS
Lat Location
(32.79136081060932600,-96.86197186368332000)
26-00351619
Service Request Number: 26-00351619 • Address: S R L THORNTON FWY SB & E CAMP WISDOM RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00351619
Address
S R L THORNTON FWY SB & E CAMP WISDOM RD, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T22:25:21.000
Update Date
2026-08-08T23:53:25.000
Closed Date
2026-08-08T23:53:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028Nfi1AAC
Lat Location
(32.66228168579802000,-96.82310223627445000)
22-00095219
Service Request Number: 22-00095219 • Address: 8952 CARTAGENA PL, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00095219
Address
8952 CARTAGENA PL, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-23T23:59:00.000
Status
Closed
Created Date
2022-03-14T08:54:21.000
Update Date
2023-06-08T23:32:23.000
Closed Date
2022-03-21T09:56:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001XiUjAAK
Lat Location
(32.81493459883260000,-96.66629841516720000)
25-00529028
Service Request Number: 25-00529028 • Address: 1500 N PRAIRIE AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00529028
Address
1500 N PRAIRIE AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-11T00:59:00.000
Status
Closed
Created Date
2025-11-03T14:08:13.000
Update Date
2025-11-18T10:41:16.000
Closed Date
2025-11-18T10:41:16.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001AyeUCAAZ
Lat Location
(32.80404160093243600,-96.77503584546653000)
25-00063050
Service Request Number: 25-00063050 • Address: 2515 PERRYTON DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00063050
Address
2515 PERRYTON DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-12T15:25:16.000
Update Date
2025-05-01T12:25:11.000
Closed Date
2025-05-01T12:25:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000UMEizAAH
Lat Location
(32.71431947409545400,-96.86060768140449000)
26-00392508
Service Request Number: 26-00392508 • Address: 5923 STONESHIRE CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00392508
Address
5923 STONESHIRE CT, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed
Created Date
2026-09-02T17:02:33.000
Update Date
2026-09-04T14:48:33.000
Closed Date
2026-09-04T14:48:32.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002EYlEnAAL
Lat Location
(33.00249492130450000,-96.80590033162467000)
24-00148410
Service Request Number: 24-00148410 • Address: 2016 HOLCOMB RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00148410
Address
2016 HOLCOMB RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-04T18:59:00.000
Status
Closed
Created Date
2024-04-02T07:34:45.000
Update Date
2024-04-02T15:57:11.000
Closed Date
2024-04-02T15:57:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000007aib2AAA
Lat Location
(32.74689946985543500,-96.67358821738120000)
25-00328909
Service Request Number: 25-00328909 • Address: 8142 VALLEY GLEN DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00328909
Address
8142 VALLEY GLEN DR, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-23T23:59:00.000
Status
Closed
Created Date
2025-07-09T13:51:14.000
Update Date
2025-07-24T09:49:03.000
Closed Date
2025-07-24T09:49:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000piqomAAA
Lat Location
(32.80627479756017000,-96.71255026634037000)
26-00290388
Service Request Number: 26-00290388 • Address: 3681 CONWAY ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00290388
Address
3681 CONWAY ST, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-05T23:59:00.000
Status
Closed
Created Date
2026-07-02T08:32:23.000
Update Date
2026-07-04T08:50:16.000
Closed Date
2026-07-02T08:49:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001zuRLHAA2
Lat Location
(32.70038952255545400,-96.83023915649639000)
26-00091313
Service Request Number: 26-00091313 • Address: 10608 ALEDO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00091313
Address
10608 ALEDO DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T15:35:24.000
Update Date
2026-03-09T12:29:38.000
Closed Date
2026-03-09T12:29:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aEWvfAAG
Lat Location
(32.83944227970954000,-96.68372097542880000)
23-00001018
Service Request Number: 23-00001018 • Address: 2057 PROVINCE LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00001018
Address
2057 PROVINCE LN, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-10T00:59:00.000
Status
Closed
Created Date
2023-01-02T12:24:39.000
Update Date
2023-06-07T01:53:40.000
Closed Date
2023-01-06T17:45:36.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004eLykAAE
Lat Location
(32.82458562646537000,-96.68079935165197000)
26-00074892
Service Request Number: 26-00074892 • Address: 6827 ROBIN WILLOW CT, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00074892
Address
6827 ROBIN WILLOW CT, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-24T20:46:41.000
Update Date
2026-03-09T16:41:13.000
Closed Date
2026-03-09T15:55:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Y7sCTAAZ
Lat Location
(32.96884205915392000,-96.79212326626600000)
25-00323427
Service Request Number: 25-00323427 • Address: 2357 LIGHT SHORE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00323427
Address
2357 LIGHT SHORE DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-14T23:59:00.000
Status
Closed
Created Date
2025-07-07T10:49:03.000
Update Date
2025-07-11T09:20:50.000
Closed Date
2025-07-11T09:20:50.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000pGXvVAAW
Lat Location
(32.80667443062602500,-96.67550339826742000)
21-00466733
Service Request Number: 21-00466733 • Address: 3369 N WALTON WALKER BLVD SB, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00466733
Address
3369 N WALTON WALKER BLVD SB, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-05-25T23:59:00.000
Status
Closed
Created Date
2021-05-24T12:23:39.000
Update Date
2023-06-09T00:54:11.000
Closed Date
2021-05-24T12:29:13.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mMqGtAAK
Lat Location
(32.78196626818392000,-96.91814168593163000)
23-00565297
Service Request Number: 23-00565297 • Address: 8687 S CENTRAL EXPY, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00565297
Address
8687 S CENTRAL EXPY, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-18T00:59:00.000
Status
Closed
Created Date
2023-12-15T08:01:36.000
Update Date
2023-12-15T09:13:41.000
Closed Date
2023-12-15T09:13:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006rcBhAAI
Lat Location
(32.69838367698850000,-96.74455510406460000)
21-00296911
Service Request Number: 21-00296911 • Address: MUNDY DR & SKYLARK DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00296911
Address
MUNDY DR & SKYLARK DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-03T23:59:00.000
Status
Closed
Created Date
2021-04-02T16:38:59.000
Update Date
2023-06-09T01:55:45.000
Closed Date
2021-04-02T20:49:02.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jvDCVAA2
Lat Location
(32.71481565184883000,-96.78909700597477000)
22-00020082
Service Request Number: 22-00020082 • Address: 2825 SPANISH BAY LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00020082
Address
2825 SPANISH BAY LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-01-25T00:59:00.000
Status
Closed
Created Date
2022-01-16T16:55:47.000
Update Date
2023-06-08T23:41:28.000
Closed Date
2022-01-25T09:31:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vLqQ6AAK
Lat Location
(32.66901670138146000,-96.61775679842758000)
26-00345825
Service Request Number: 26-00345825 • Address: 6923 FOREST COVE CIR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00345825
Address
6923 FOREST COVE CIR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-05T10:57:32.000
Update Date
2026-08-08T16:00:17.000
Closed Date
2026-08-06T15:59:20.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000027X6ZSAA0
Lat Location
(32.91080581122212600,-96.78576920671559000)
25-00269934
Service Request Number: 25-00269934 • Address: 5799 E UNIVERSITY BLVD, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
25-00269934
Address
5799 E UNIVERSITY BLVD, DALLAS, TX, 75206
City Council District
9
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-09T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-06-07T12:11:32.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-06-09T11:01:45.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000kyFMfAAM
Lat Location
(32.84571020437448000,-96.76775713953931000)
22-00545524
Service Request Number: 22-00545524 • Address: 9007 GREEN OAKS CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00545524
Address
9007 GREEN OAKS CIR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2022-12-19T17:18:59.000
Status
Closed (Duplicate)
Created Date
2022-12-16T17:18:59.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-16T17:18:59.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UEkVAAW
Lat Location
(32.89920836960555000,-96.75027797822880000)
23-00016741
Service Request Number: 23-00016741 • Address: 4192 BEECHWOOD LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00016741
Address
4192 BEECHWOOD LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-14T00:59:00.000
Status
Closed
Created Date
2023-01-10T16:26:48.000
Update Date
2023-06-07T01:56:08.000
Closed Date
2023-01-13T15:27:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004kgWBAAY
Lat Location
(32.87539275516768000,-96.83891208568441000)
26-00126123
Service Request Number: 26-00126123 • Address: 2425 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00126123
Address
2425 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-03-27T12:07:02.000
Update Date
2026-04-14T08:26:51.000
Closed Date
2026-04-14T08:26:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001eSBPBAA4
Lat Location
(32.80956296309552000,-96.82214895709234000)
26-00391194
Service Request Number: 26-00391194 • Address: 2434 UTICA DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00391194
Address
2434 UTICA DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-09-09T23:59:00.000
Status
Closed
Created Date
2026-09-02T09:38:14.000
Update Date
2026-09-04T10:08:10.000
Closed Date
2026-09-02T10:07:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002EQFryAAH
Lat Location
(32.75387009280521000,-96.68543656614884000)
22-00136694
Service Request Number: 22-00136694 • Address: 4223 HIGH STAR LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00136694
Address
4223 HIGH STAR LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2022-04-11T16:17:00.000
Status
Closed
Created Date
2022-04-09T16:17:01.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-09T16:17:01.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001mgubAAA
Lat Location
(32.99199314421355000,-96.83795036689276000)
26-00075133
Service Request Number: 26-00075133 • Address: 1125 E WOODIN BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00075133
Address
1125 E WOODIN BLVD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T08:20:06.000
Update Date
2026-02-25T16:46:07.000
Closed Date
2026-02-25T16:46:07.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YATUTAA5
Lat Location
(32.72284645814592000,-96.80865415917269000)
23-00211928
Service Request Number: 23-00211928 • Address: 3052 LARRY DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00211928
Address
3052 LARRY DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-22T23:59:00.000
Status
Closed
Created Date
2023-05-15T12:23:09.000
Update Date
2023-06-07T01:12:01.000
Closed Date
2023-05-17T17:01:09.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005cH36AAE
Lat Location
(32.82280384196537400,-96.66293496493363000)
22-00044525
Service Request Number: 22-00044525 • Address: 6631 MISSY DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00044525
Address
6631 MISSY DR, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-08T00:59:00.000
Status
Closed
Created Date
2022-02-04T13:39:07.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-02-05T12:02:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001KhcFAAS
Lat Location
(32.99934686616110000,-96.78835413318119000)
22-00502456
Service Request Number: 22-00502456 • Address: 4814 KELTON DR, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00502456
Address
4814 KELTON DR, DALLAS, TX, 75209
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-11-23T00:59:00.000
Status
Closed
Created Date
2022-11-18T11:23:42.000
Update Date
2023-06-08T01:05:31.000
Closed Date
2022-11-23T10:02:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004BWDaAAO
Lat Location
(32.85012425993651000,-96.82816547017309000)
22-00531232
Service Request Number: 22-00531232 • Address: NORTHAVEN RD & PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00531232
Address
NORTHAVEN RD & PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-11T00:59:00.000
Status
Closed
Created Date
2022-12-09T10:40:17.000
Update Date
2026-08-07T13:32:04.000
Closed Date
2022-12-09T13:20:04.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004OjoqAAC
Lat Location
(32.90222917654287500,-96.80406231109876000)
26-00393408
Service Request Number: 26-00393408 • Address: 9026 LEASIDE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00393408
Address
9026 LEASIDE DR, DALLAS, TX, 75238
City Council District
10
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-09-21T23:59:00.000
Status
Closed
Created Date
2026-09-03T10:55:43.000
Update Date
2026-09-12T06:17:19.000
Closed Date
2026-09-10T06:16:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002EjAoYAAV
Lat Location
(32.87015472157625600,-96.70273587845236000)
26-00036068
Service Request Number: 26-00036068 • Address: 4018 ROSWELL ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00036068
Address
4018 ROSWELL ST, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-10T23:59:00.000
Status
Closed
Created Date
2026-01-29T11:54:28.000
Update Date
2026-03-09T11:30:22.000
Closed Date
2026-03-09T11:30:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ScUJ0AAN
Lat Location
(32.81170817271976000,-96.81076085278127000)
22-00049275
Service Request Number: 22-00049275 • Address: 2144 N MASTERS DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00049275
Address
2144 N MASTERS DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-08T19:55:41.000
Update Date
2023-06-08T23:31:27.000
Closed Date
2022-02-28T13:01:00.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000001M3XBAA0
Lat Location
(32.74944547078619000,-96.64801678006302000)
25-00164204
Service Request Number: 25-00164204 • Address: 4507 RUSK AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00164204
Address
4507 RUSK AVE, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-18T18:59:00.000
Status
Closed
Created Date
2025-04-12T10:54:45.000
Update Date
2025-04-17T10:57:35.000
Closed Date
2025-04-17T10:57:18.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cofwYAAQ
Lat Location
(32.80765203216660000,-96.78537531378362000)
21-00937755
Service Request Number: 21-00937755 • Address: 1938 NOMAS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00937755
Address
1938 NOMAS ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-05T11:54:17.000
Update Date
2023-06-08T23:54:52.000
Closed Date
2021-11-17T22:16:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tPIz0AAG
Lat Location
(32.78087862575918000,-96.85153915039768000)
21-00420625
Service Request Number: 21-00420625 • Address: 9124 VISTA CREEK DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00420625
Address
9124 VISTA CREEK DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-18T23:59:00.000
Status
Closed
Created Date
2021-05-11T09:57:31.000
Update Date
2023-06-09T01:37:49.000
Closed Date
2021-05-12T15:36:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000le798AAA
Lat Location
(32.89977374199913000,-96.74822177234454000)
25-00558012
Service Request Number: 25-00558012 • Address: 2115 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00558012
Address
2115 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
2
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-12-05T00:59:00.000
Status
Closed
Created Date
2025-11-22T03:13:10.000
Update Date
2025-12-04T09:00:47.000
Closed Date
2025-12-04T09:00:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001FrVb1AAF
Lat Location
(32.80978494654373600,-96.78066231834893000)
24-00160226
Service Request Number: 24-00160226 • Address: 404 S ST PAUL ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00160226
Address
404 S ST PAUL ST, DALLAS, TX, 75201
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-11T18:59:00.000
Status
Closed
Created Date
2024-04-09T08:11:50.000
Update Date
2024-04-09T09:50:11.000
Closed Date
2024-04-09T09:50:11.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000007ddNqAAI
Lat Location
(32.77931237197684000,-96.79487066046693000)
26-00094307
Service Request Number: 26-00094307 • Address: 1218 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00094307
Address
1218 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T11:27:52.000
Update Date
2026-03-09T16:43:05.000
Closed Date
2026-03-09T15:57:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aZsukAAC
Lat Location
(32.74822938090152000,-96.80626150556017000)
20-01139579
Service Request Number: 20-01139579 • Address: 8115 BURROAKS DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
20-01139579
Address
8115 BURROAKS DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Water Utilities
Service Request Type
Chemical Spill Urgent - OEQS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2020-11-25T00:59:00.000
Status
Closed
Created Date
2020-11-19T21:26:57.000
Update Date
2025-09-30T23:03:46.000
Closed Date
2020-11-20T13:19:21.000
Outcome
Information Provided
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000cXz0hAAC
Lat Location
(32.70902342623611500,-96.68222439407872000)
21-00442613
Service Request Number: 21-00442613 • Address: 5717 S COCKRELL HILL RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
21-00442613
Address
5717 S COCKRELL HILL RD, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:24:13.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-05-24T10:38:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA55dAAC
Lat Location
(32.67740848873212000,-96.89167339112139000)
26-00090805
Service Request Number: 26-00090805 • Address: 4363 S HAMPTON RD, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00090805
Address
4363 S HAMPTON RD, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:58:26.000
Update Date
2026-03-09T16:20:53.000
Closed Date
2026-03-09T16:20:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aAGuJAAW
Lat Location
(32.68916257744026400,-96.85729779248456000)
25-00108400
Service Request Number: 25-00108400 • Address: 5540 DRANE DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00108400
Address
5540 DRANE DR, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-19T18:59:00.000
Status
Closed
Created Date
2025-03-12T10:29:55.000
Update Date
2025-03-18T16:32:36.000
Closed Date
2025-03-18T16:32:36.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000YLlhtAAD
Lat Location
(32.84264585527429000,-96.81585206013820000)
22-00292210
Service Request Number: 22-00292210 • Address: 5747 W LEDBETTER DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00292210
Address
5747 W LEDBETTER DR, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2022-07-20T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:29:26.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T12:29:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qdnSAAQ
Lat Location
(32.69129599342238000,-96.92003542401150000)
22-00275378
Service Request Number: 22-00275378 • Address: 5075 PEAR RIDGE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00275378
Address
5075 PEAR RIDGE DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-08-11T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:39:14.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T08:20:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jpXGAAY
Lat Location
(33.01046871171245600,-96.82498501477556000)
26-00086509
Service Request Number: 26-00086509 • Address: 10851 MILLER RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00086509
Address
10851 MILLER RD, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:53:38.000
Update Date
2026-03-09T07:41:10.000
Closed Date
2026-03-09T07:39:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zd8DzAAJ
Lat Location
(32.89472778273310000,-96.69708043317968000)
26-00089227
Service Request Number: 26-00089227 • Address: 1700 S WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00089227
Address
1700 S WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Shopping Carts - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-05T14:10:36.000
Update Date
2026-03-05T17:38:07.000
Closed Date
2026-03-05T17:38:07.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Zxf5iAAB
Lat Location
(32.72732022123618000,-96.87407925674740000)
26-00352173
Service Request Number: 26-00352173 • Address: 3100 ST GEORGE DR, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00352173
Address
3100 ST GEORGE DR, DALLAS, TX, 75237
City Council District
8
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-09-09T23:59:00.000
Status
Closed
Created Date
2026-08-09T17:05:28.000
Update Date
2026-08-11T13:45:30.000
Closed Date
2026-08-11T13:45:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000028SDMTAA4
Lat Location
(32.65971819834613400,-96.86987029297413000)
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