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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00044705
Service Request Number: 22-00044705 • Address: 7121 WILCOX DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00044705
Address
7121 WILCOX DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-02-12T00:59:00.000
Status
Closed
Created Date
2022-02-04T16:45:24.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-11T08:56:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001KmiMAAS
Lat Location
(32.66194688754292500,-96.82590986107489000)
22-00349178
Service Request Number: 22-00349178 • Address: 706 WAYNE ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00349178
Address
706 WAYNE ST, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-22T23:59:00.000
Status
Closed
Created Date
2022-08-15T20:32:54.000
Update Date
2023-06-08T03:24:33.000
Closed Date
2022-08-19T13:17:34.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003GopcAAC
Lat Location
(32.79803085108951000,-96.75050525420878000)
26-00086797
Service Request Number: 26-00086797 • Address: 2634 ELM ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00086797
Address
2634 ELM ST, DALLAS, TX, 75226
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T12:16:36.000
Update Date
2026-03-09T10:12:16.000
Closed Date
2026-03-09T10:12:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZfmqPAAR
Lat Location
(32.78422557329679000,-96.78517086512637000)
22-00175704
Service Request Number: 22-00175704 • Address: 4531 FALLS DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00175704
Address
4531 FALLS DR, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-05-06T23:59:00.000
Status
Closed
Created Date
2022-05-03T09:00:38.000
Update Date
2023-06-08T23:04:02.000
Closed Date
2022-05-03T20:44:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z00000236mvAAA
Lat Location
(32.72666806631995000,-96.89545616679722000)
22-00275255
Service Request Number: 22-00275255 • Address: 3362 FOREST LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00275255
Address
3362 FOREST LN, DALLAS, TX, 75229
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-02T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:04:28.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T15:14:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jnJ4AAI
Lat Location
(32.90945992566637000,-96.86632792812757000)
26-00299342
Service Request Number: 26-00299342 • Address: 1629 HERALD ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00299342
Address
1629 HERALD ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-08T08:01:27.000
Update Date
2026-07-12T10:44:17.000
Closed Date
2026-07-10T10:42:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000216UY5AAM
Lat Location
(32.74735355754389000,-96.76279354359711000)
22-00060840
Service Request Number: 22-00060840 • Address: 7325 VALLEJO DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00060840
Address
7325 VALLEJO DR, DALLAS, TX, 75227
City Council District
5
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-04T00:59:00.000
Status
Closed
Created Date
2022-02-16T14:04:41.000
Update Date
2023-06-08T23:39:43.000
Closed Date
2022-03-02T16:25:20.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001OmQsAAK
Lat Location
(32.75559427276224000,-96.69745782102542000)
25-00131811
Service Request Number: 25-00131811 • Address: 8631 WOODCASTLE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00131811
Address
8631 WOODCASTLE DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-26T23:59:00.000
Status
Closed
Created Date
2025-03-25T16:19:16.000
Update Date
2025-03-26T09:50:45.000
Closed Date
2025-03-26T09:50:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000aFC2XAAW
Lat Location
(32.73605265469164000,-96.67234157476827000)
24-00272449
Service Request Number: 24-00272449 • Address: 4227 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00272449
Address
4227 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-06T13:42:18.000
Update Date
2024-06-13T06:55:57.000
Closed Date
2024-06-13T06:55:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000081GWOAA2
Lat Location
(32.81750430750603400,-96.80864414092376000)
26-00094673
Service Request Number: 26-00094673 • Address: 4700 WIMBELTON WAY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00094673
Address
4700 WIMBELTON WAY, DALLAS, TX, 75227
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:28:41.000
Update Date
2026-03-09T14:18:21.000
Closed Date
2026-03-09T14:18:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acGeRAAU
Lat Location
(32.77816968005837600,-96.68707928694100000)
25-00010750
Service Request Number: 25-00010750 • Address: 8613 OLD HICKORY TRL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
25-00010750
Address
8613 OLD HICKORY TRL, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-01-10T00:59:00.000
Status
Closed
Created Date
2025-01-08T14:38:35.000
Update Date
2025-01-08T17:24:37.000
Closed Date
2025-01-08T17:24:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000PdMGnAAN
Lat Location
(32.64475855090049000,-96.86568894689279000)
23-00528850
Service Request Number: 23-00528850 • Address: 8347 COPPERTOWNE CT, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00528850
Address
8347 COPPERTOWNE CT, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-11-20T00:59:00.000
Status
Closed
Created Date
2023-11-17T14:23:55.000
Update Date
2023-11-17T20:30:04.000
Closed Date
2023-11-17T20:30:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006giazAAA
Lat Location
(32.89705241324893600,-96.72682397013930000)
24-00013888
Service Request Number: 24-00013888 • Address: 2060 JOAN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00013888
Address
2060 JOAN DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-01-19T00:59:00.000
Status
Closed
Created Date
2024-01-10T13:45:31.000
Update Date
2024-01-19T12:31:14.000
Closed Date
2024-01-19T12:31:14.000
Outcome
Request Documented
Priority
MCC
Method Received Description
Phone
Unique Key
5008z0000071oBBAAY
Lat Location
(32.74802803629384600,-96.69717218140575000)
25-00153166
Service Request Number: 25-00153166 • Address: 2008 BAYSIDE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00153166
Address
2008 BAYSIDE ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-21T18:59:00.000
Status
Closed
Created Date
2025-04-07T05:32:41.000
Update Date
2025-04-07T08:38:46.000
Closed Date
2025-04-07T08:38:46.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000bv6eTAAQ
Lat Location
(32.78856872811313400,-96.85382808119576000)
23-00151987
Service Request Number: 23-00151987 • Address: 6818 HYACINTH LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00151987
Address
6818 HYACINTH LN, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-05T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-04-04T19:52:09.000
Update Date
2023-06-07T01:38:35.000
Closed Date
2023-04-04T22:11:47.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005PKaWAAW
Lat Location
(32.99078793727047000,-96.78652966367820000)
21-00503914
Service Request Number: 21-00503914 • Address: 4828 HOVENKAMP DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00503914
Address
4828 HOVENKAMP DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-17T23:59:00.000
Status
Closed
Created Date
2021-06-03T15:44:15.000
Update Date
2023-06-09T00:53:41.000
Closed Date
2021-06-07T09:57:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mj6vnAAA
Lat Location
(32.78186519458123000,-96.70585580689347000)
26-00055312
Service Request Number: 26-00055312 • Address: 6316 DEL NORTE LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00055312
Address
6316 DEL NORTE LN, DALLAS, TX, 75225
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed
Created Date
2026-02-11T17:33:31.000
Update Date
2026-03-09T10:28:25.000
Closed Date
2026-03-09T10:27:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VTkzZAAT
Lat Location
(32.86832741184084000,-96.79723185217983000)
23-00351512
Service Request Number: 23-00351512 • Address: 3230 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00351512
Address
3230 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-31T12:21:38.000
Update Date
2023-07-31T12:28:33.000
Closed Date
2023-07-31T12:28:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000061DsZAAU
Lat Location
(32.77356940405548600,-96.76318602470941000)
22-00546321
Service Request Number: 22-00546321 • Address: 2122 WENGE LN, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00546321
Address
2122 WENGE LN, DALLAS, TX, 75219
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T11:43:28.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-22T10:13:01.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UXVRAA4
Lat Location
(32.80925370756392600,-96.82854331558508000)
23-00392842
Service Request Number: 23-00392842 • Address: 12200 SHILOH RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00392842
Address
12200 SHILOH RD, DALLAS, TX, 75228
City Council District
9
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-28T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:15:40.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-08-28T11:36:44.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Phone
Unique Key
5008z0000069szbAAA
Lat Location
(32.86418417263256000,-96.66544900554713000)
26-00198552
Service Request Number: 26-00198552 • Address: 3842 MEDALLION LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00198552
Address
3842 MEDALLION LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-05-13T23:59:00.000
Status
Closed
Created Date
2026-05-09T08:20:59.000
Update Date
2026-05-15T12:04:17.000
Closed Date
2026-05-15T12:03:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001nwDxpAAE
Lat Location
(32.88646833670707500,-96.85240060926793000)
26-00259235
Service Request Number: 26-00259235 • Address: 4102 HIGH STAR LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00259235
Address
4102 HIGH STAR LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-14T14:03:06.000
Update Date
2026-06-18T17:01:08.000
Closed Date
2026-06-16T17:00:34.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vTAIpAAO
Lat Location
(32.99171741173846000,-96.84303830582712000)
26-00153029
Service Request Number: 26-00153029 • Address: 11304 MATHIS AVE, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00153029
Address
11304 MATHIS AVE, DALLAS, TX, 75229
City Council District
6
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-05-11T23:59:00.000
Status
Closed
Created Date
2026-04-13T12:03:39.000
Update Date
2026-04-14T06:46:24.000
Closed Date
2026-04-14T06:32:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hfXtCAAU
Lat Location
(32.89196762576273000,-96.91423122183141000)
26-00080199
Service Request Number: 26-00080199 • Address: 2629 RAMSEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00080199
Address
2629 RAMSEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-27T16:56:47.000
Update Date
2026-03-09T16:13:53.000
Closed Date
2026-03-09T15:53:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Ynaj1AAB
Lat Location
(32.71630226718097000,-96.82072664008751000)
24-00548674
Service Request Number: 24-00548674 • Address: 2622 S ERVAY ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00548674
Address
2622 S ERVAY ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-12-30T16:21:01.000
Status
Closed
Created Date
2024-11-13T16:21:02.000
Update Date
2024-12-12T13:49:05.000
Closed Date
2024-12-12T13:49:04.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Ily81AAB
Lat Location
(32.76493455477809000,-96.78075959123531000)
20-01218707
Service Request Number: 20-01218707 • Address: 3824 O B CROWE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01218707
Address
3824 O B CROWE DR, DALLAS, TX, 75227
City Council District
7
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-01-05T00:59:00.000
Status
Closed
Created Date
2020-12-20T15:08:19.000
Update Date
2023-06-09T02:47:22.000
Closed Date
2020-12-21T17:19:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000dHL8kAAG
Lat Location
(32.77153692415837600,-96.66042061935006000)
22-00044542
Service Request Number: 22-00044542 • Address: 6007 BOCA RATON DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00044542
Address
6007 BOCA RATON DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-09T00:59:00.000
Status
Closed
Created Date
2022-02-04T13:50:35.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-04T15:47:34.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001KhxrAAC
Lat Location
(32.90464088498171000,-96.80387009132501000)
23-00404044
Service Request Number: 23-00404044 • Address: 3402 SUNNYVALE ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00404044
Address
3402 SUNNYVALE ST, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-08-31T23:59:00.000
Status
Closed
Created Date
2023-08-30T07:08:29.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-08-30T10:07:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006CQNhAAO
Lat Location
(32.71449863026667000,-96.78587271810764000)
24-00030992
Service Request Number: 24-00030992 • Address: 1555 ELM ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
24-00030992
Address
1555 ELM ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-22T13:38:30.000
Update Date
2024-05-05T08:30:24.000
Closed Date
2024-05-05T08:30:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000076SFJAA2
Lat Location
(32.78159340472764400,-96.79918354994199000)
21-00503862
Service Request Number: 21-00503862 • Address: 1154 N JUSTIN AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
21-00503862
Address
1154 N JUSTIN AVE, DALLAS, TX, 75211
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-03T15:36:36.000
Update Date
2023-06-09T00:53:41.000
Closed Date
2021-06-17T14:20:55.000
Priority
Priority
Method Received Description
Proactive
Unique Key
500t000000mj6YQAAY
Lat Location
(32.75526318207736000,-96.91130605278596000)
25-00263449
Service Request Number: 25-00263449 • Address: S COCKRELL HILL RD & L B J FWY WB, DALLAS, TX, 75237 • Department: Transportation and Public Works Department
Service Request Number
25-00263449
Address
S COCKRELL HILL RD & L B J FWY WB, DALLAS, TX, 75237
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-11T23:59:00.000
Status
Closed
Created Date
2025-06-04T13:06:02.000
Update Date
2025-06-06T15:20:26.000
Closed Date
2025-06-06T15:20:26.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000kUr1BAAS
Lat Location
(32.66015304521121000,-96.89129259432258000)
25-00185194
Service Request Number: 25-00185194 • Address: 5004 LIVE OAK ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00185194
Address
5004 LIVE OAK ST, DALLAS, TX, 75206
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-30T23:59:00.000
Status
Closed
Created Date
2025-04-23T22:37:46.000
Update Date
2025-05-01T07:52:37.000
Closed Date
2025-05-01T07:52:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRnVRAA0
Lat Location
(32.80438101156451600,-96.77014256642340000)
23-00433343
Service Request Number: 23-00433343 • Address: 8816 CHERRYBROOK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00433343
Address
8816 CHERRYBROOK DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-18T12:29:03.000
Update Date
2023-09-21T13:52:21.000
Closed Date
2023-09-21T13:52:19.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000006JSDRAA4
Lat Location
(32.73859251600850000,-96.67000499260138000)
26-00203375
Service Request Number: 26-00203375 • Address: 2322 EL CAPITAN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00203375
Address
2322 EL CAPITAN DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-12T14:27:28.000
Update Date
2026-05-15T10:15:18.000
Closed Date
2026-05-15T10:15:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oWvibAAC
Lat Location
(32.85489255613933000,-96.67252527962349000)
26-00402021
Service Request Number: 26-00402021 • Address: 5930 VANDERBILT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00402021
Address
5930 VANDERBILT AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-09-15T23:59:00.000
Status
Closed
Created Date
2026-09-10T08:23:27.000
Update Date
2026-09-12T17:49:13.000
Closed Date
2026-09-10T17:48:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GODZlAAP
Lat Location
(32.82473879375816000,-96.76513666961716000)
24-00320558
Service Request Number: 24-00320558 • Address: 9456 OLDE VILLAGE CT, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00320558
Address
9456 OLDE VILLAGE CT, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-02T11:37:50.000
Update Date
2026-02-13T13:01:41.000
Closed Date
2026-02-13T13:01:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008Bsh2AAC
Lat Location
(32.75064150082714000,-96.65907434232182000)
21-00615361
Service Request Number: 21-00615361 • Address: 3574 BOLIVAR DR, DALLAS, TX, 75220 • City Council District: 2
Service Request Number
21-00615361
Address
3574 BOLIVAR DR, DALLAS, TX, 75220
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-04T23:59:00.000
Status
Closed
Created Date
2021-07-03T00:22:32.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-03T01:05:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lbiNaAAI
Lat Location
(32.86512562691121000,-96.85907412794198000)
23-00148975
Service Request Number: 23-00148975 • Address: 1325 S HARWOOD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
23-00148975
Address
1325 S HARWOOD ST, DALLAS, TX, 75201
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-05-08T23:59:00.000
Status
Closed
Created Date
2023-04-03T13:42:37.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-04-04T13:03:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005OjzBAAS
Lat Location
(32.77495768861144400,-96.78803747716721000)
23-00235579
Service Request Number: 23-00235579 • Address: 2515 KATHLEEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00235579
Address
2515 KATHLEEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-26T16:29:15.000
Update Date
2024-01-11T11:54:02.000
Closed Date
2024-01-11T11:54:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005fwgZAAQ
Lat Location
(32.70710823342246000,-96.78730394191808000)
23-00005101
Service Request Number: 23-00005101 • Address: 9250 WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
23-00005101
Address
9250 WALNUT HILL LN, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-04T13:29:17.000
Update Date
2023-06-07T01:54:21.000
Closed Date
2023-01-04T13:33:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004g55UAAQ
Lat Location
(32.87844156592648000,-96.73324322017220000)
22-00172989
Service Request Number: 22-00172989 • Address: 9807 MATCHPOINT PL, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00172989
Address
9807 MATCHPOINT PL, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-09T23:59:00.000
Status
Closed
Created Date
2022-05-01T22:29:33.000
Update Date
2023-06-08T23:03:30.000
Closed Date
2022-05-13T09:14:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000226gTAAQ
Lat Location
(32.91390583283699000,-96.73031861245454000)
23-00312003
Service Request Number: 23-00312003 • Address: 2515 EARLCOVE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00312003
Address
2515 EARLCOVE DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-12T23:59:00.000
Status
Closed
Created Date
2023-07-08T11:49:55.000
Update Date
2023-07-13T10:19:15.000
Closed Date
2023-07-13T10:19:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005t6ItAAI
Lat Location
(32.75528746479047000,-96.65587829723644000)
21-00310558
Service Request Number: 21-00310558 • Address: 2703 BURGER AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00310558
Address
2703 BURGER AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-07T13:38:57.000
Update Date
2023-06-09T01:57:56.000
Closed Date
2021-05-17T13:05:39.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jwUxQAAU
Lat Location
(32.76417700567874000,-96.76435819427633000)
23-00098067
Service Request Number: 23-00098067 • Address: 7642 L B J FWY EB, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
23-00098067
Address
7642 L B J FWY EB, DALLAS, TX, 75251
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-03-07T00:59:00.000
Status
Closed
Created Date
2023-03-03T12:20:31.000
Update Date
2023-06-07T01:34:49.000
Closed Date
2023-03-05T14:39:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005FYaXAAW
Lat Location
(32.92379838984592000,-96.77529844268417000)
26-00058614
Service Request Number: 26-00058614 • Address: 3501 SAMUELL BLVD, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00058614
Address
3501 SAMUELL BLVD, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-02-17T00:59:00.000
Status
Closed
Created Date
2026-02-13T15:48:52.000
Update Date
2026-02-13T16:11:15.000
Closed Date
2026-02-13T16:11:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001VwNrVAAV
Lat Location
(32.79310534342633000,-96.73513227623815000)
25-00299305
Service Request Number: 25-00299305 • Address: 6323 N JIM MILLER RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00299305
Address
6323 N JIM MILLER RD, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-06-26T23:59:00.000
Status
Closed
Created Date
2025-06-23T20:34:25.000
Update Date
2025-06-24T15:46:32.000
Closed Date
2025-06-24T15:40:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000nH859AAC
Lat Location
(32.80174821018325600,-96.69411352704249000)
25-00132791
Service Request Number: 25-00132791 • Address: 3321 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00132791
Address
3321 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-22T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-03-24T11:50:20.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-03-26T10:05:34.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000aK0FOAA0
Lat Location
(32.77985119117260000,-96.87463844955228000)
26-00334380
Service Request Number: 26-00334380 • Address: 2536 ATLANTA ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00334380
Address
2536 ATLANTA ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-30T23:59:00.000
Status
Closed
Created Date
2026-07-29T11:56:24.000
Update Date
2026-07-29T14:25:22.000
Closed Date
2026-07-29T14:25:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000025tCMQAA2
Lat Location
(32.77129557695949000,-96.77457778786051000)
26-00209588
Service Request Number: 26-00209588 • Address: 9702 W FERRIS BRANCH BLVD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00209588
Address
9702 W FERRIS BRANCH BLVD, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-05-17T23:59:00.000
Status
Closed
Created Date
2026-05-15T14:56:03.000
Update Date
2026-05-16T00:31:53.000
Closed Date
2026-05-16T00:31:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pGrowAAC
Lat Location
(32.90315393676374400,-96.72520240967388000)
26-00261074
Service Request Number: 26-00261074 • Address: 9519 GONZALES DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00261074
Address
9519 GONZALES DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Boarding Home Complaint - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-08-19T23:59:00.000
Status
Closed
Created Date
2026-06-15T15:03:43.000
Update Date
2026-06-18T09:22:45.000
Closed Date
2026-06-18T09:22:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vi6LMAAY
Lat Location
(32.76700943780643600,-96.65842102028984000)
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