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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00495198
Service Request Number: 21-00495198 • Address: 2892 N CENTRAL EXPY NB, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00495198
Address
2892 N CENTRAL EXPY NB, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-06-16T23:59:00.000
Status
Closed
Created Date
2021-06-01T17:06:26.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2021-06-03T06:48:26.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mi4KNAAY
Lat Location
(32.80769786933103000,-96.79288345375820000)
26-00337094
Service Request Number: 26-00337094 • Address: 1456 STELLA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00337094
Address
1456 STELLA AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-28T23:59:00.000
Status
Closed
Created Date
2026-07-30T18:47:24.000
Update Date
2026-09-04T14:34:56.000
Closed Date
2026-09-04T14:34:55.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026Hp6TAAS
Lat Location
(32.72750428900538000,-96.80250933770985000)
21-00951773
Service Request Number: 21-00951773 • Address: 3310 KINMORE ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00951773
Address
3310 KINMORE ST, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-11-18T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:46:29.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-16T21:27:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tR3ySAAS
Lat Location
(32.78823358316013000,-96.73817828812298000)
25-00482794
Service Request Number: 25-00482794 • Address: 3414 MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00482794
Address
3414 MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-06T23:59:00.000
Status
Closed
Created Date
2025-10-04T12:39:05.000
Update Date
2025-10-05T13:43:52.000
Closed Date
2025-10-05T13:43:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000014VkJuAAK
Lat Location
(32.76923583763043000,-96.76113820387039000)
25-00175896
Service Request Number: 25-00175896 • Address: 5110 MILAM ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00175896
Address
5110 MILAM ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TPW
Ert Estimated Response Time
120 Business Days
Overall Service Request Due Date
2025-10-09T18:59:00.000
Status
Closed
Created Date
2025-04-18T14:38:37.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2025-10-30T12:55:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000djgz8AAA
Lat Location
(32.81798102572858500,-96.78541420442981000)
22-00306783
Service Request Number: 22-00306783 • Address: 2319 SILVERTHORNE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00306783
Address
2319 SILVERTHORNE DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-20T07:52:50.000
Update Date
2023-06-08T03:05:45.000
Closed Date
2022-07-22T11:44:26.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000002worCAAQ
Lat Location
(32.99405920643580000,-96.87257804360718000)
25-00227159
Service Request Number: 25-00227159 • Address: 3819 KIESTMEADOW DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00227159
Address
3819 KIESTMEADOW DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T15:56:17.000
Update Date
2025-06-13T15:40:19.000
Closed Date
2025-06-13T15:40:18.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000hgBccAAE
Lat Location
(32.70806854945182000,-96.88286630665951000)
26-00200553
Service Request Number: 26-00200553 • Address: 6239 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00200553
Address
6239 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-11T10:39:53.000
Update Date
2026-05-18T08:07:53.000
Closed Date
2026-05-18T08:07:53.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oAkM2AAK
Lat Location
(32.80830900967199000,-96.74935306548825000)
25-00105513
Service Request Number: 25-00105513 • Address: 2532 CENTERVILLE RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00105513
Address
2532 CENTERVILLE RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:59:44.000
Update Date
2025-03-14T15:20:06.000
Closed Date
2025-03-14T14:33:46.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y4Bz0AAF
Lat Location
(32.84271263377312000,-96.67032867650386000)
22-00328730
Service Request Number: 22-00328730 • Address: 1814 NEMECHEK LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00328730
Address
1814 NEMECHEK LN, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-08-05T23:59:00.000
Status
Closed
Created Date
2022-08-02T20:25:05.000
Update Date
2023-06-08T03:09:32.000
Closed Date
2022-08-03T15:01:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000038lDTAAY
Lat Location
(32.74399245088762000,-96.70061905404147000)
26-00003433
Service Request Number: 26-00003433 • Address: 1827 LIFE AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00003433
Address
1827 LIFE AVE, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-01-08T00:59:00.000
Status
Closed
Created Date
2026-01-04T18:02:42.000
Update Date
2026-01-10T13:09:20.000
Closed Date
2026-01-10T13:09:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001NG06MAAT
Lat Location
(32.78642751277333000,-96.84859770611328000)
23-00408788
Service Request Number: 23-00408788 • Address: 2743 EXETER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00408788
Address
2743 EXETER AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-02T23:59:00.000
Status
Closed
Created Date
2023-09-01T10:56:14.000
Update Date
2023-09-01T11:54:35.000
Closed Date
2023-09-01T11:54:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006DSuOAAW
Lat Location
(32.70716932032829000,-96.77924946724589000)
22-00401168
Service Request Number: 22-00401168 • Address: 326 W BROOKLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00401168
Address
326 W BROOKLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-09-19T23:59:00.000
Status
Closed
Created Date
2022-09-14T09:02:11.000
Update Date
2023-06-08T02:31:31.000
Closed Date
2022-09-18T13:42:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003Z654AAC
Lat Location
(32.73908376960910000,-96.82697715618977000)
25-00456508
Service Request Number: 25-00456508 • Address: 3939 ROSEMEADE PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00456508
Address
3939 ROSEMEADE PKWY, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Towing Complaint - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-09-26T23:59:00.000
Status
Closed
Created Date
2025-09-19T13:41:31.000
Update Date
2025-09-24T08:00:26.000
Closed Date
2025-09-24T08:00:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000124OOfAAM
Lat Location
(33.01060568844971000,-96.84579012859245000)
24-00301010
Service Request Number: 24-00301010 • Address: 5122 HOMER ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00301010
Address
5122 HOMER ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-21T11:00:44.000
Update Date
2024-06-21T17:32:00.000
Closed Date
2024-06-21T17:31:59.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000087PR9AAM
Lat Location
(32.81670686189418000,-96.78374157143071000)
25-00407345
Service Request Number: 25-00407345 • Address: 1204 S EWING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00407345
Address
1204 S EWING AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-22T13:30:50.000
Update Date
2025-08-22T16:24:04.000
Closed Date
2025-08-22T16:24:03.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000xXanbAAC
Lat Location
(32.73485054949683400,-96.81129828094473000)
26-00283446
Service Request Number: 26-00283446 • Address: 4351 ROSEMEADE PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00283446
Address
4351 ROSEMEADE PKWY, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-28T14:50:06.000
Update Date
2026-06-28T17:58:53.000
Closed Date
2026-06-28T17:58:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001yvSisAAE
Lat Location
(33.01151753566609400,-96.83665652910985000)
22-00220189
Service Request Number: 22-00220189 • Address: 6257 LUPTON DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00220189
Address
6257 LUPTON DR, DALLAS, TX, 75225
City Council District
13
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-05-31T23:59:00.000
Status
Closed
Created Date
2022-05-27T05:46:54.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-05-27T09:13:23.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002IAAyAAO
Lat Location
(32.87707729162456000,-96.79843557393389000)
24-00110107
Service Request Number: 24-00110107 • Address: 159 LEDA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00110107
Address
159 LEDA DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-03-11T23:59:00.000
Status
Closed
Created Date
2024-03-09T23:31:53.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-03-10T14:55:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007RGhnAAG
Lat Location
(32.86194227888927000,-96.70927887904975000)
23-00174154
Service Request Number: 23-00174154 • Address: 1221 TOLTEC DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00174154
Address
1221 TOLTEC DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T16:46:10.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-04-19T15:40:53.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000005T6CdAAK
Lat Location
(32.68339854503082600,-96.84098181167204000)
23-00433936
Service Request Number: 23-00433936 • Address: 4906 RAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00433936
Address
4906 RAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-18T16:14:44.000
Update Date
2023-11-09T14:28:17.000
Closed Date
2023-11-09T14:28:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006JaGcAAK
Lat Location
(32.68477171580729400,-96.80944115134675000)
26-00093252
Service Request Number: 26-00093252 • Address: 2337 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00093252
Address
2337 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:33:49.000
Update Date
2026-03-09T10:21:44.000
Closed Date
2026-03-09T10:21:24.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRmPuAAK
Lat Location
(32.75040365697460500,-96.75862999272002000)
21-00942229
Service Request Number: 21-00942229 • Address: 11803 ABSTON LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00942229
Address
11803 ABSTON LN, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-11T00:59:00.000
Status
Closed
Created Date
2021-11-09T13:00:11.000
Update Date
2023-06-08T23:47:57.000
Closed Date
2021-11-09T13:54:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tPr9BAAS
Lat Location
(32.86266784330983000,-96.67679072947823000)
21-00716195
Service Request Number: 21-00716195 • Address: 3201 CARL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00716195
Address
3201 CARL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-03T15:53:06.000
Update Date
2023-06-09T00:36:25.000
Closed Date
2021-08-03T15:58:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000p9qkZAAQ
Lat Location
(32.76977991585112000,-96.75913632715243000)
23-00547564
Service Request Number: 23-00547564 • Address: 6550 LA GRANGE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00547564
Address
6550 LA GRANGE DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-04T14:56:57.000
Status
Closed
Created Date
2023-12-02T14:56:57.000
Update Date
2023-12-02T16:28:53.000
Closed Date
2023-12-02T16:28:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006mM1XAAU
Lat Location
(32.66323064843276000,-96.75702909322509000)
26-00247725
Service Request Number: 26-00247725 • Address: 3247 ST DAVID DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00247725
Address
3247 ST DAVID DR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-10T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-06-08T11:28:47.000
Update Date
2026-06-09T13:37:01.000
Closed Date
2026-06-09T13:36:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001u2fXnAAI
Lat Location
(32.71212970960701000,-96.87345964674586000)
23-00433896
Service Request Number: 23-00433896 • Address: 5847 FOREST HAVEN TRL, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
23-00433896
Address
5847 FOREST HAVEN TRL, DALLAS, TX, 75232
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-09-20T23:59:00.000
Status
Closed
Created Date
2023-09-18T15:55:50.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-09-20T20:13:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006JZPvAAO
Lat Location
(32.67637704470572400,-96.83225824133469000)
26-00022163
Service Request Number: 26-00022163 • Address: 2642 W JEFFERSON BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00022163
Address
2642 W JEFFERSON BLVD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2026-07-09T23:59:00.000
Status
Closed
Created Date
2026-01-16T09:09:22.000
Update Date
2026-03-09T13:16:12.000
Closed Date
2026-03-09T13:15:55.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001PxXYxAAN
Lat Location
(32.74754910306424400,-96.86165547770864000)
20-01106990
Service Request Number: 20-01106990 • Address: 908 S MONTREAL AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
20-01106990
Address
908 S MONTREAL AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2020-11-12T00:59:00.000
Status
Closed
Created Date
2020-11-10T08:38:47.000
Update Date
2023-06-09T03:23:43.000
Closed Date
2020-11-10T08:38:47.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blVvcAAE
Lat Location
(32.73704068884241000,-96.85417454070243000)
21-00106923
Service Request Number: 21-00106923 • Address: 5374 BOWSER AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
21-00106923
Address
5374 BOWSER AVE, DALLAS, TX, 75209
City Council District
2
Department
Office of Budget
Service Request Type
Utility Complaint/Information - OBS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-03-18T23:59:00.000
Status
Closed
Created Date
2021-02-03T21:19:28.000
Update Date
2023-06-09T02:34:18.000
Closed Date
2021-03-16T12:10:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000gMLe3AAG
Lat Location
(32.82709927447353000,-96.82127303827284000)
26-00077486
Service Request Number: 26-00077486 • Address: 11218 DALRON DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00077486
Address
11218 DALRON DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T11:26:52.000
Update Date
2026-03-18T08:54:57.000
Closed Date
2026-03-18T08:54:56.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YSZgJAAX
Lat Location
(32.86026424091261000,-96.68663468676206000)
22-00298589
Service Request Number: 22-00298589 • Address: 3507 JENNY DALE DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00298589
Address
3507 JENNY DALE DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-21T23:59:00.000
Status
Closed
Created Date
2022-07-14T14:08:52.000
Update Date
2023-06-08T03:14:53.000
Closed Date
2022-07-21T07:49:38.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tQU6AAM
Lat Location
(32.78401480414371600,-96.87094603452960000)
23-00351582
Service Request Number: 23-00351582 • Address: 11004 TASCOSA ST, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00351582
Address
11004 TASCOSA ST, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-31T12:43:24.000
Update Date
2023-08-28T10:12:21.000
Closed Date
2023-08-28T10:12:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000061FIzAAM
Lat Location
(32.84617810007845400,-96.66971940587700000)
26-00208488
Service Request Number: 26-00208488 • Address: 4414 ROSELAND AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00208488
Address
4414 ROSELAND AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T07:17:18.000
Update Date
2026-05-15T14:05:32.000
Closed Date
2026-05-15T14:05:17.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p9IUVAA2
Lat Location
(32.80285708763395000,-96.78191680813430000)
22-00044677
Service Request Number: 22-00044677 • Address: 12248 HIGH MEADOW CIR, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
22-00044677
Address
12248 HIGH MEADOW CIR, DALLAS, TX, 75234
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-02-16T00:59:00.000
Status
Closed
Created Date
2022-02-04T16:08:14.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-08T09:09:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001KlpIAAS
Lat Location
(32.91499800350035000,-96.86145386483480000)
22-00357566
Service Request Number: 22-00357566 • Address: EASTLAWN DR & MERRELL RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00357566
Address
EASTLAWN DR & MERRELL RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-08-23T23:59:00.000
Status
Closed
Created Date
2022-08-19T19:39:16.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-08-19T20:31:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003JvoKAAS
Lat Location
(32.88770877446414000,-96.84187005765126000)
26-00081217
Service Request Number: 26-00081217 • Address: 6203 ST MORITZ AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00081217
Address
6203 ST MORITZ AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-28T19:43:56.000
Update Date
2026-03-03T17:43:11.000
Closed Date
2026-03-03T17:43:10.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YvMMIAA3
Lat Location
(32.83760116252100400,-96.75816873409377000)
25-00583472
Service Request Number: 25-00583472 • Address: 6242 EVERGLADE RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00583472
Address
6242 EVERGLADE RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-12T16:37:59.000
Update Date
2025-12-22T17:02:19.000
Closed Date
2025-12-22T17:02:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JXi0TAAT
Lat Location
(32.78562971052162000,-96.69583907596673000)
20-01199799
Service Request Number: 20-01199799 • Address: 1131 E MONTANA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01199799
Address
1131 E MONTANA AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-15T00:59:00.000
Status
Closed
Created Date
2020-12-13T10:21:18.000
Update Date
2023-06-09T03:22:33.000
Closed Date
2020-12-13T11:14:36.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000dFGvEAAW
Lat Location
(32.72145203269070600,-96.80912846737911000)
26-00293224
Service Request Number: 26-00293224 • Address: 1708 NINA DR, DALLAS, TX, 75051 • City Council District: 3
Service Request Number
26-00293224
Address
1708 NINA DR, DALLAS, TX, 75051
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-07-07T23:59:00.000
Status
Closed
Created Date
2026-07-04T07:38:02.000
Update Date
2026-07-04T11:35:31.000
Closed Date
2026-07-04T11:35:15.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000020I5LEAA0
Lat Location
(32.72232211271282400,-96.97469131488809000)
25-00239222
Service Request Number: 25-00239222 • Address: 2812 FREEDOM CIR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00239222
Address
2812 FREEDOM CIR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-05-27T18:59:00.000
Status
Closed
Created Date
2025-05-22T10:56:59.000
Update Date
2025-05-22T17:02:38.000
Closed Date
2025-05-22T17:02:37.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000ifSBtAAM
Lat Location
(33.00217706037595000,-96.86187535136640000)
23-00223826
Service Request Number: 23-00223826 • Address: 504 WAYNE ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00223826
Address
504 WAYNE ST, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-21T11:02:18.000
Update Date
2023-06-07T00:59:49.000
Closed Date
2023-05-25T09:22:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005eBZMAA2
Lat Location
(32.79936442564090000,-96.75216961284428000)
26-00267952
Service Request Number: 26-00267952 • Address: 3423 TEXAS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00267952
Address
3423 TEXAS DR, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-06-20T23:59:00.000
Status
Closed
Created Date
2026-06-19T07:09:15.000
Update Date
2026-06-21T21:30:09.000
Closed Date
2026-06-19T21:29:12.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wbwPlAAI
Lat Location
(32.72402561777382000,-96.87632157036215000)
25-00070416
Service Request Number: 25-00070416 • Address: BRUTON RD & N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00070416
Address
BRUTON RD & N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-03-05T00:59:00.000
Status
Closed
Created Date
2025-02-18T11:31:57.000
Update Date
2025-02-25T07:33:05.000
Closed Date
2025-02-25T07:33:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000V2FCYAA3
Lat Location
(32.74901774014183000,-96.70046050613084000)
20-01074867
Service Request Number: 20-01074867 • Address: POSTAL WAY & W COMMERCE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01074867
Address
POSTAL WAY & W COMMERCE ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2020-10-30T23:59:00.000
Status
Closed
Created Date
2020-10-29T09:08:42.000
Update Date
2023-06-09T03:26:41.000
Closed Date
2020-10-29T09:38:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bjQo0AAE
Lat Location
(32.77287715547147000,-96.86313835429743000)
25-00197976
Service Request Number: 25-00197976 • Address: 4123 FUREY ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00197976
Address
4123 FUREY ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-05-01T23:59:00.000
Status
Closed
Created Date
2025-04-30T21:15:04.000
Update Date
2025-04-30T23:33:38.000
Closed Date
2025-04-30T23:33:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000fTBQHAA4
Lat Location
(32.79167272894111000,-96.87735332004642000)
26-00086498
Service Request Number: 26-00086498 • Address: 8315 CADENZA LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00086498
Address
8315 CADENZA LN, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:50:40.000
Update Date
2026-03-09T08:17:05.000
Closed Date
2026-03-09T08:12:18.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdGEmAAN
Lat Location
(32.80748675360076000,-96.68041305298860000)
23-00005103
Service Request Number: 23-00005103 • Address: 2924 EAGLE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00005103
Address
2924 EAGLE DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-10T00:59:00.000
Status
Closed
Created Date
2023-01-04T13:29:37.000
Update Date
2023-06-07T01:54:21.000
Closed Date
2023-01-09T17:55:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004g57uAAA
Lat Location
(32.71538547976299000,-96.77973166857511000)
26-00092176
Service Request Number: 26-00092176 • Address: N PEARL ST & WOODALL RODGERS FWY WB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00092176
Address
N PEARL ST & WOODALL RODGERS FWY WB, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:44:26.000
Update Date
2026-03-09T10:19:53.000
Closed Date
2026-03-09T10:19:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLUqfAAG
Lat Location
(32.79054976498870400,-96.80043239736601000)
21-00775877
Service Request Number: 21-00775877 • Address: 2850 S BELT LINE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00775877
Address
2850 S BELT LINE RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-08-22T23:59:00.000
Status
Closed
Created Date
2021-08-21T17:44:10.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-21T17:56:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pykM3AAI
Lat Location
(32.66315526562355000,-96.61539878695974000)
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