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311 Service Requests for Fiscal Year 2020 - 2021 Street

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests related to service requests regarding streets for the fiscal year time period of October 1, 2020 to September 30, 2021.

Services 311 Customer Service Dataset s3gf-a952 17 fields
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Showing 50 real records
21-00565551
Service Request Number: 21-00565551 • Address: 7322 BARNEY ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00565551
Address
7322 BARNEY ST, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-23T23:59:00.000
Status
Closed
Created Date
2021-06-20T20:48:48.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-06-20T20:48:48.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.74063003278743000,-96.69456031447044000)
Unique Key
500t000000nOCDWAA4
21-00340503
Service Request Number: 21-00340503 • Address: 9829 ROYCE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00340503
Address
9829 ROYCE DR, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-17T23:59:00.000
Status
Closed
Created Date
2021-04-16T12:09:01.000
Updated Date
2023-06-09T01:51:00.000
Closed Date
2021-04-16T12:09:01.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.68021566056082600,-96.65242671069478000)
Unique Key
500t000000kfSUTAA2
21-00190809
Service Request Number: 21-00190809 • Address: 814 BLUE GRASS DR, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
21-00190809
Address
814 BLUE GRASS DR, DALLAS, TX, 75211
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-03-05T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-03-03T11:02:19.000
Updated Date
2023-06-09T02:10:02.000
Closed Date
2021-03-03T11:02:19.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.73791221703174000,-96.92186105860743000)
Unique Key
500t000000hniwJAAQ
21-00094358
Service Request Number: 21-00094358 • Address: EAST GRAND AVE & E R L THORNTON FWY EB, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00094358
Address
EAST GRAND AVE & E R L THORNTON FWY EB, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-02-02T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-01-31T21:29:25.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-01-31T21:29:25.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.79114835047330000,-96.75020703195284000)
Unique Key
500t000000gKz7ZAAS
21-00427193
Service Request Number: 21-00427193 • Address: 8761 ALDWICK DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00427193
Address
8761 ALDWICK DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-13T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-12T15:20:08.000
Updated Date
2023-06-09T01:38:49.000
Closed Date
2021-05-12T15:20:08.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.86804552184132000,-96.71434712135822000)
Unique Key
500t000000leuHKAAY
21-00673091
Service Request Number: 21-00673091 • Address: 5574 E MOCKINGBIRD LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00673091
Address
5574 E MOCKINGBIRD LN, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-20T23:59:00.000
Status
Closed
Created Date
2021-07-21T12:13:13.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-07-21T12:13:13.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
Web
Lat Long Value
(32.83638376432559600,-96.77234694112360000)
Unique Key
500t000000oNdQJAA0
21-00482306
Service Request Number: 21-00482306 • Address: 3015 DOTHAN LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00482306
Address
3015 DOTHAN LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-27T19:23:05.000
Updated Date
2023-06-09T01:01:50.000
Closed Date
2021-05-27T19:23:05.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.89796562157910400,-96.87760866907736000)
Unique Key
500t000000mPv7NAAS
21-00378912
Service Request Number: 21-00378912 • Address: BONNIE VIEW RD & E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00378912
Address
BONNIE VIEW RD & E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-04-28T13:26:13.000
Updated Date
2023-06-09T01:35:41.000
Closed Date
2021-04-28T13:26:13.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.69458689824872000,-96.77220356791102000)
Unique Key
500t000000l9sdHAAQ
21-00298649
Service Request Number: 21-00298649 • Address: 9818 WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00298649
Address
9818 WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-07T23:59:00.000
Status
Closed
Created Date
2021-04-03T20:38:27.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-03T20:38:27.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.92242829850563600,-96.71709253878308000)
Unique Key
500t000000jvKo0AAE
20-01117826
Service Request Number: 20-01117826 • Address: BOEDEKER ST & PARK LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
20-01117826
Address
BOEDEKER ST & PARK LN, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2020-12-01T00:59:00.000
Status
Closed
Created Date
2020-11-12T19:35:16.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2020-11-12T19:35:16.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.87183400028389000,-96.77648728605520000)
Unique Key
500t000000bmASQAA2
21-00062268
Service Request Number: 21-00062268 • Address: 4100 W NORTHWEST HWY, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
21-00062268
Address
4100 W NORTHWEST HWY, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-01-22T00:59:00.000
Status
Closed
Created Date
2021-01-20T18:30:44.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-01-20T18:30:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.86375155902761000,-96.84242785576495000)
Unique Key
500t000000fb3NaAAI
20-01223142
Service Request Number: 20-01223142 • Address: 6211 PENROSE AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
20-01223142
Address
6211 PENROSE AVE, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-25T00:59:00.000
Status
Closed
Created Date
2020-12-22T09:22:50.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-12-22T09:22:50.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.83258033614317400,-96.75987051449350000)
Unique Key
500t000000dHpELAA0
21-00016986
Service Request Number: 21-00016986 • Address: 4634 WEEHAVEN DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
21-00016986
Address
4634 WEEHAVEN DR, DALLAS, TX, 75232
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-01-08T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-01-06T15:40:13.000
Updated Date
2023-06-09T02:52:31.000
Closed Date
2021-01-06T15:40:13.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.68712561115679400,-96.83449886273822000)
Unique Key
500t000000e1ywGAAQ
21-00873317
Service Request Number: 21-00873317 • Address: 3909 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00873317
Address
3909 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-12-02T00:59:00.000
Status
Closed
Created Date
2021-09-23T14:11:18.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-09-23T14:11:18.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.89525381325887000,-96.84644178192595000)
Unique Key
500t000000riXP9AAM
21-00627772
Service Request Number: 21-00627772 • Address: 3719 MILES ST, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00627772
Address
3719 MILES ST, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-21T23:59:00.000
Status
Closed
Created Date
2021-07-07T14:26:17.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-07-07T14:26:17.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.82866062394272400,-96.82003470088910000)
Unique Key
500t000000o04QnAAI
21-00391514
Service Request Number: 21-00391514 • Address: E ELMORE AVE & S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00391514
Address
E ELMORE AVE & S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-04T23:59:00.000
Status
Closed
Created Date
2021-05-03T11:19:47.000
Updated Date
2023-06-09T01:47:16.000
Closed Date
2021-05-03T11:19:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.71702521242493000,-96.80456340010144000)
Unique Key
500t000000lBaqrAAC
21-00193387
Service Request Number: 21-00193387 • Address: 551 N HARWOOD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00193387
Address
551 N HARWOOD ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Paving Street Resurface Program - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-19T23:59:00.000
Status
Closed
Created Date
2021-03-04T09:25:19.000
Updated Date
2026-08-07T13:30:46.000
Closed Date
2021-03-04T09:25:19.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.78484311693398000,-96.79690970539237000)
Unique Key
500t000000ho0jSAAQ
20-01167550
Service Request Number: 20-01167550 • Address: 6438 WESTLAKE AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
20-01167550
Address
6438 WESTLAKE AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-04T00:59:00.000
Status
Closed
Created Date
2020-12-01T14:16:51.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-12-01T14:16:51.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.82191711220712000,-96.75173250867170000)
Unique Key
500t000000caNs6AAE
21-00219925
Service Request Number: 21-00219925 • Address: 2600 FIELDER CT, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00219925
Address
2600 FIELDER CT, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-03-13T00:59:00.000
Status
Closed
Created Date
2021-03-11T16:13:12.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-03-11T16:13:12.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.82829370565072000,-96.84307556178362000)
Unique Key
500t000000iaftJAAQ
21-00308420
Service Request Number: 21-00308420 • Address: 7202 COLGATE AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
21-00308420
Address
7202 COLGATE AVE, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-10T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-04-07T08:26:30.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-07T08:26:30.000
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.86032689711333000,-96.78293625335948000)
Unique Key
500t000000jwKDpAAM
21-00086174
Service Request Number: 21-00086174 • Address: 2917 HOLMES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00086174
Address
2917 HOLMES ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-01-28T13:21:32.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-28T13:21:32.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.76140847226662000,-96.77908943051506000)
Unique Key
500t000000fe4OGAAY
20-01158094
Service Request Number: 20-01158094 • Address: 5500 S COCKRELL HILL RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
20-01158094
Address
5500 S COCKRELL HILL RD, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-11-28T00:59:00.000
Status
Closed
Created Date
2020-11-26T18:14:36.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2020-11-26T18:14:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.67939854034574400,-96.89130435929746000)
Unique Key
500t000000cZP0BAAW
21-00291024
Service Request Number: 21-00291024 • Address: 3448 BLACKBURN ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00291024
Address
3448 BLACKBURN ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-04-08T23:59:00.000
Status
Closed
Created Date
2021-04-01T11:28:24.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-04-01T11:28:24.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.81225170661680000,-96.79975506637533000)
Unique Key
500t000000jEoIwAAK
21-00462292
Service Request Number: 21-00462292 • Address: PRESTON RD & CHURCHILL WAY, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00462292
Address
PRESTON RD & CHURCHILL WAY, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-22T23:59:00.000
Status
Closed
Created Date
2021-05-21T20:00:20.000
Updated Date
2023-06-09T00:58:21.000
Closed Date
2021-05-21T20:00:20.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.91694559498797000,-96.80370846123793000)
Unique Key
500t000000mD5hbAAC
21-00587984
Service Request Number: 21-00587984 • Address: 11080 ESTATE LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00587984
Address
11080 ESTATE LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-12T23:59:00.000
Status
Closed
Created Date
2021-06-25T14:31:05.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-06-25T14:31:05.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.87952869951844500,-96.69076555637683000)
Unique Key
500t000000nQjloAAC
21-00467946
Service Request Number: 21-00467946 • Address: 6718 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00467946
Address
6718 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-24T14:05:32.000
Updated Date
2023-06-09T00:54:16.000
Closed Date
2021-05-24T14:05:32.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.98779262646592500,-96.78880071747878000)
Unique Key
500t000000mNBi8AAG
21-00385474
Service Request Number: 21-00385474 • Address: 6123 VELASCO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00385474
Address
6123 VELASCO AVE, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-07T23:59:00.000
Status
Closed
Created Date
2021-04-30T12:36:58.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-04-30T12:36:58.000
Outcome
Information Provided
Priority
MCC
Method Received Desc
Phone
Lat Long Value
(32.82119987284650600,-96.76087991178255000)
Unique Key
500t000000lAoc3AAC
20-01091313
Service Request Number: 20-01091313 • Address: 5042 DUPONT DR, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
20-01091313
Address
5042 DUPONT DR, DALLAS, TX, 75216
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-11-06T00:59:00.000
Status
Closed
Created Date
2020-11-04T11:39:45.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2020-11-04T11:39:45.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Proactive
Lat Long Value
(32.68834094398023600,-96.78717888936866000)
Unique Key
500t000000bkV82AAE
21-00565597
Service Request Number: 21-00565597 • Address: CEDAR SPRINGS RD & KINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
21-00565597
Address
CEDAR SPRINGS RD & KINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-06-21T23:59:00.000
Status
Closed
Created Date
2021-06-20T21:14:04.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-06-20T21:14:04.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.81831207525703000,-96.82016512200202000)
Unique Key
500t000000nOCQuAAO
21-00308534
Service Request Number: 21-00308534 • Address: 3509 PRINCESS LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00308534
Address
3509 PRINCESS LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-09T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-04-06T19:49:04.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-06T19:49:04.000
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.89246883567122000,-96.86209295351523000)
Unique Key
500t000000jwKexAAE
20-01083264
Service Request Number: 20-01083264 • Address: 1963 CHALK HILL RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01083264
Address
1963 CHALK HILL RD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-01-07T00:59:00.000
Status
Closed
Created Date
2020-11-02T00:18:53.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-11-02T00:18:53.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.76747354806007500,-96.90259272629880000)
Unique Key
500t000000bjvcOAAQ
21-00774127
Service Request Number: 21-00774127 • Address: GREENVILLE AVE & ROYAL LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00774127
Address
GREENVILLE AVE & ROYAL LN, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-08-21T23:59:00.000
Status
Closed
Created Date
2021-08-20T17:32:54.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-08-20T17:32:54.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.89356159192441000,-96.75348883995132000)
Unique Key
500t000000pyV6zAAE
21-00789844
Service Request Number: 21-00789844 • Address: 3711 COMMERCE ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
21-00789844
Address
3711 COMMERCE ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-29T23:59:00.000
Status
Closed
Created Date
2021-08-26T11:02:20.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-08-26T11:02:20.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.78455366518678500,-96.77267717362330000)
Unique Key
500t000000qURkKAAW
21-00322204
Service Request Number: 21-00322204 • Address: 1652 SYLVAN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00322204
Address
1652 SYLVAN AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-14T23:59:00.000
Status
Closed
Created Date
2021-04-11T13:54:33.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-11T13:54:33.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.76538799006690500,-96.83534303548709000)
Unique Key
500t000000jxWvvAAE
21-00367658
Service Request Number: 21-00367658 • Address: 3225 DUNCANVILLE RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
21-00367658
Address
3225 DUNCANVILLE RD, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-29T23:59:00.000
Status
Closed
Created Date
2021-04-26T09:43:49.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-26T09:43:49.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.70513075454233000,-96.90892083570215000)
Unique Key
500t000000kjIEjAAM
20-01057092
Service Request Number: 20-01057092 • Address: 3500 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01057092
Address
3500 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Sweeping - Thoroughfares - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2020-10-29T23:59:00.000
Status
Closed
Created Date
2020-10-22T14:23:29.000
Updated Date
2026-08-07T13:56:08.000
Closed Date
2020-10-22T14:23:29.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.71497247185599000,-96.76481794846613000)
Unique Key
500t000000aUlCOAA0
20-01184369
Service Request Number: 20-01184369 • Address: 8590 ROYAL LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
20-01184369
Address
8590 ROYAL LN, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2020-12-25T00:59:00.000
Status
Closed (Transferred)
Created Date
2020-12-06T18:24:20.000
Updated Date
2026-08-07T13:17:49.000
Closed Date
2020-12-06T18:24:20.000
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.89365378614972000,-96.75385942784958000)
Unique Key
500t000000bMbcGAAS
21-00564097
Service Request Number: 21-00564097 • Address: 221 YORKTOWN ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00564097
Address
221 YORKTOWN ST, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-23T23:59:00.000
Status
Closed
Created Date
2021-06-19T14:21:11.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-06-19T14:21:11.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.77108846203430000,-96.82543078009877000)
Unique Key
500t000000nO0FcAAK
20-01108111
Service Request Number: 20-01108111 • Address: 7262 ASHINGTON DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
20-01108111
Address
7262 ASHINGTON DR, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-11-12T00:59:00.000
Status
Closed
Created Date
2020-11-10T11:59:31.000
Updated Date
2023-06-09T03:23:54.000
Closed Date
2020-11-10T11:59:31.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.87850508850833000,-96.78021113166871000)
Unique Key
500t000000blb0CAAQ
21-00328819
Service Request Number: 21-00328819 • Address: FOREST LN & DALLAS NORTH TOLLWAY SB, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
21-00328819
Address
FOREST LN & DALLAS NORTH TOLLWAY SB, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-14T23:59:00.000
Status
Closed
Created Date
2021-04-13T11:50:15.000
Updated Date
2023-06-09T01:54:31.000
Closed Date
2021-04-13T11:50:15.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.90958821265013500,-96.81464021270317000)
Unique Key
500t000000jyD10AAE
21-00228432
Service Request Number: 21-00228432 • Address: 9327 SASSAFRAS DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00228432
Address
9327 SASSAFRAS DR, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-03-15T08:23:33.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-03-15T08:23:33.000
Outcome
Request Transferred
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.67194141700962000,-96.66479546411473000)
Unique Key
500t000000ibSzbAAE
21-00109497
Service Request Number: 21-00109497 • Address: 414 W MONTANA AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00109497
Address
414 W MONTANA AVE, DALLAS, TX, 75224
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-02-06T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-02-04T12:57:13.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-02-04T12:57:13.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.72137564950723000,-96.82858016250694000)
Unique Key
500t000000gMczzAAC
21-00444395
Service Request Number: 21-00444395 • Address: 13711 FAR HILLS LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
21-00444395
Address
13711 FAR HILLS LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-17T13:56:46.000
Updated Date
2023-06-09T00:56:41.000
Closed Date
2021-05-17T13:56:46.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.93430410699200000,-96.77729591350497000)
Unique Key
500t000000mAIOQAA4
21-00871719
Service Request Number: 21-00871719 • Address: 4277 OPAL AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00871719
Address
4277 OPAL AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-11-30T00:59:00.000
Status
Closed
Created Date
2021-09-23T08:24:23.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-09-23T08:24:23.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.69750482221696000,-96.79317106112330000)
Unique Key
500t000000riGIlAAM
21-00366328
Service Request Number: 21-00366328 • Address: 4822 CHILTON DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00366328
Address
4822 CHILTON DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-07T23:59:00.000
Status
Closed
Created Date
2021-04-25T14:18:15.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-04-25T14:18:15.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.78402974099138000,-96.71123795822055000)
Unique Key
500t000000kj4MPAAY
21-00830499
Service Request Number: 21-00830499 • Address: 4200 LANDRUM AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00830499
Address
4200 LANDRUM AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-11-12T00:59:00.000
Status
Closed
Created Date
2021-09-09T10:13:29.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-09-09T10:13:29.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.70410069724978000,-96.78113865858644000)
Unique Key
500t000000qvbrHAAQ
21-00173002
Service Request Number: 21-00173002 • Address: 9550 S CENTRAL EXPY, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00173002
Address
9550 S CENTRAL EXPY, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-02-27T00:59:00.000
Status
Closed
Created Date
2021-02-25T16:16:44.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-02-25T16:16:44.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.68155533602671000,-96.73339543481232000)
Unique Key
500t000000hlgoxAAA
21-00409817
Service Request Number: 21-00409817 • Address: 5700 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00409817
Address
5700 W LOVERS LN, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-13T23:59:00.000
Status
Closed
Created Date
2021-05-07T11:04:57.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-07T11:04:57.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.85103054319356000,-96.81533460012203000)
Unique Key
500t000000lcqj0AAA
21-00704911
Service Request Number: 21-00704911 • Address: 1300 N COLLETT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
21-00704911
Address
1300 N COLLETT AVE, DALLAS, TX, 75206
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-07-31T23:59:00.000
Status
Closed
Created Date
2021-07-30T14:32:15.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-07-30T14:32:15.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.80426156883949000,-96.77057347909795000)
Unique Key
500t000000p8AsMAAU
21-00580323
Service Request Number: 21-00580323 • Address: 605 HOUSTON ST VIADUCT, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
21-00580323
Address
605 HOUSTON ST VIADUCT, DALLAS, TX, 75202
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-26T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-06-23T15:15:27.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-06-23T15:15:27.000
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.77479833518018000,-96.80673349683502000)
Unique Key
500t000000nPtkDAAS
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