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311 Service Requests for Fiscal Year 2020 - 2021 Street

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests related to service requests regarding streets for the fiscal year time period of October 1, 2020 to September 30, 2021.

Services 311 Customer Service Dataset s3gf-a952 17 fields
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Showing 50 real records
20-01208313
Service Request Number: 20-01208313 • Address: 7718 DUGAN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01208313
Address
7718 DUGAN ST, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-19T00:59:00.000
Status
Closed
Created Date
2020-12-16T10:32:36.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-12-16T10:32:36.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.74706457193472000,-96.69031145877872000)
Unique Key
500t000000dGFckAAG
21-00584625
Service Request Number: 21-00584625 • Address: 3855 ENOLA GAY AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00584625
Address
3855 ENOLA GAY AVE, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-06-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-06-24T15:36:46.000
Updated Date
2023-06-12T01:19:07.000
Closed Date
2021-06-24T15:36:46.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.76990918399262400,-96.66086351521017000)
Unique Key
500t000000nQM3sAAG
21-00502005
Service Request Number: 21-00502005 • Address: 5814 HARVEST HILL RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00502005
Address
5814 HARVEST HILL RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-06-04T23:59:00.000
Status
Closed
Created Date
2021-06-03T10:51:31.000
Updated Date
2023-06-09T00:53:24.000
Closed Date
2021-06-03T10:51:31.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.92233947003697000,-96.80736366225139000)
Unique Key
500t000000miryiAAA
21-00227035
Service Request Number: 21-00227035 • Address: N STEMMONS FWY SB & REGAL ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
21-00227035
Address
N STEMMONS FWY SB & REGAL ROW, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-03-15T23:59:00.000
Status
Closed
Created Date
2021-03-14T15:32:08.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-03-14T15:32:08.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.83564112491489000,-96.87513679710868000)
Unique Key
500t000000ibIpdAAE
21-00030958
Service Request Number: 21-00030958 • Address: 1500 MORRELL AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00030958
Address
1500 MORRELL AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-01-13T00:59:00.000
Status
Closed
Created Date
2021-01-11T17:55:47.000
Updated Date
2023-06-09T02:45:44.000
Closed Date
2021-01-11T17:55:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.73910324522115000,-96.80004367746210000)
Unique Key
500t000000efCdxAAE
21-00711256
Service Request Number: 21-00711256 • Address: 9271 MARKANNE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00711256
Address
9271 MARKANNE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-08-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-08-02T12:56:57.000
Updated Date
2023-06-09T00:50:24.000
Closed Date
2021-08-02T12:56:57.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.90222871786624400,-96.76237059527894000)
Unique Key
500t000000p97ofAAA
20-01028505
Service Request Number: 20-01028505 • Address: 4812 TERRY ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
20-01028505
Address
4812 TERRY ST, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2020-10-28T23:59:00.000
Status
Closed
Created Date
2020-10-14T06:01:07.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2020-10-14T06:01:07.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.79150933722833000,-96.76178875672494000)
Unique Key
500t000000aT3nfAAC
20-01121735
Service Request Number: 20-01121735 • Address: BARNES BRIDGE RD & GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01121735
Address
BARNES BRIDGE RD & GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-11-16T00:59:00.000
Status
Closed
Created Date
2020-11-14T08:39:16.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2020-11-14T08:39:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.85122811637993000,-96.68093271803279000)
Unique Key
500t000000bmQoSAAU
21-00041954
Service Request Number: 21-00041954 • Address: 6373 GODFREY AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00041954
Address
6373 GODFREY AVE, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-22T23:59:00.000
Status
Closed
Created Date
2021-01-14T15:32:21.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-14T15:32:21.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.72819250694453000,-96.71074842975330000)
Unique Key
500t000000egRRtAAM
20-01207703
Service Request Number: 20-01207703 • Address: GILFORD ST & DENTON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
20-01207703
Address
GILFORD ST & DENTON DR, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2020-12-31T00:59:00.000
Status
Closed
Created Date
2020-12-16T00:07:52.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2020-12-16T00:07:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.83865980506503500,-96.85339158624656000)
Unique Key
500t000000dGBTXAA4
21-00846146
Service Request Number: 21-00846146 • Address: 2222 GRAYCLIFF DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00846146
Address
2222 GRAYCLIFF DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-11-17T00:59:00.000
Status
Closed
Created Date
2021-09-14T14:51:34.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-09-14T14:51:34.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.80493084329046000,-96.71295179353320000)
Unique Key
500t000000rIsShAAK
21-00123600
Service Request Number: 21-00123600 • Address: 1643 LOREE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00123600
Address
1643 LOREE DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-02-11T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-02-09T12:37:01.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-02-09T12:37:01.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.82729369434189000,-96.69257613345893000)
Unique Key
500t000000gO1vHAAS
21-00390193
Service Request Number: 21-00390193 • Address: 6019 VANDERBILT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00390193
Address
6019 VANDERBILT AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-07T23:59:00.000
Status
Closed
Created Date
2021-05-03T07:34:38.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-03T07:34:38.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.82500139419750000,-96.76326210776543000)
Unique Key
500t000000lBQhaAAG
21-00348206
Service Request Number: 21-00348206 • Address: 9918 ESTACADO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00348206
Address
9918 ESTACADO DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-22T23:59:00.000
Status
Closed
Created Date
2021-04-19T16:22:54.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-19T16:22:54.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.82937920662572000,-96.68709127719781000)
Unique Key
500t000000kgOq7AAE
21-00884005
Service Request Number: 21-00884005 • Address: CORINTH ST & S RIVERFRONT BLVD, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
21-00884005
Address
CORINTH ST & S RIVERFRONT BLVD, DALLAS, TX, 75207
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-20T23:59:00.000
Status
Closed
Created Date
2021-09-29T11:33:16.000
Updated Date
2026-08-07T13:17:49.000
Closed Date
2021-09-29T11:33:16.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.75985950281492000,-96.79428012093113000)
Unique Key
500t000000rkzLuAAI
21-00545654
Service Request Number: 21-00545654 • Address: 298 WILDING WAY, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00545654
Address
298 WILDING WAY, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-06T23:59:00.000
Status
Closed
Created Date
2021-06-15T11:37:51.000
Updated Date
2026-08-07T13:17:49.000
Closed Date
2021-06-15T11:37:51.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.91252902754883500,-96.73063305508674000)
Unique Key
500t000000n15UmAAI
21-00544739
Service Request Number: 21-00544739 • Address: N MONTCLAIR AVE & W DAVIS ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00544739
Address
N MONTCLAIR AVE & W DAVIS ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-06-16T23:59:00.000
Status
Closed
Created Date
2021-06-15T09:46:06.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-06-15T09:46:06.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.74952500241809000,-96.84650329436492000)
Unique Key
500t000000n0zulAAA
21-00360605
Service Request Number: 21-00360605 • Address: VOSS RD & TRINITY MILLS RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00360605
Address
VOSS RD & TRINITY MILLS RD, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-23T23:59:00.000
Status
Closed
Created Date
2021-04-22T19:15:06.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-04-22T19:15:06.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.98772844397071000,-96.83897520699016000)
Unique Key
500t000000kiISVAA2
21-00020227
Service Request Number: 21-00020227 • Address: 12208 PARK FOREST DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
21-00020227
Address
12208 PARK FOREST DR, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-15T23:59:00.000
Status
Closed
Created Date
2021-01-07T17:31:22.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-07T17:31:22.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.91460330774856000,-96.78216835953853000)
Unique Key
500t000000ee1oBAAQ
21-00285352
Service Request Number: 21-00285352 • Address: 2435 OLD MILL RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00285352
Address
2435 OLD MILL RD, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-03T23:59:00.000
Status
Closed
Created Date
2021-03-31T08:12:05.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-03-31T08:12:05.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.98986006170339000,-96.87165755844958000)
Unique Key
500t000000jEKNkAAO
21-00629938
Service Request Number: 21-00629938 • Address: 3284 QUEBEC ST, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
21-00629938
Address
3284 QUEBEC ST, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-10T23:59:00.000
Status
Closed
Created Date
2021-07-08T09:32:28.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-07-08T09:32:28.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.80382274565549000,-96.87119830461882000)
Unique Key
500t000000o0OWtAAM
21-00548480
Service Request Number: 21-00548480 • Address: 2775 LOCUST AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00548480
Address
2775 LOCUST AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-06-16T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-06-15T18:15:02.000
Updated Date
2023-06-12T01:21:49.000
Closed Date
2021-06-15T18:15:02.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.70531567459709000,-96.77663405064871000)
Unique Key
500t000000n1QPQAA2
20-01036619
Service Request Number: 20-01036619 • Address: 1500 W KIEST BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
20-01036619
Address
1500 W KIEST BLVD, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2020-12-22T00:59:00.000
Status
Closed
Created Date
2020-10-15T19:54:42.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-10-15T19:54:42.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.70570086343315000,-96.84593566186307000)
Unique Key
500t000000aTVbcAAG
21-00881189
Service Request Number: 21-00881189 • Address: 4848 MILITARY PKWY, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
21-00881189
Address
4848 MILITARY PKWY, DALLAS, TX, 75223
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-09-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-09-27T17:54:52.000
Updated Date
2023-06-09T00:06:37.000
Closed Date
2021-09-27T17:54:52.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.78335112192286000,-96.73448018783185000)
Unique Key
500t000000rk89MAAQ
21-00380124
Service Request Number: 21-00380124 • Address: MCKINNEY AVE & N HALL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00380124
Address
MCKINNEY AVE & N HALL ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-04-29T09:04:28.000
Updated Date
2026-08-07T13:17:49.000
Closed Date
2021-04-29T09:04:28.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.80426096029324000,-96.79942105608630000)
Unique Key
500t000000lA5WnAAK
21-00112450
Service Request Number: 21-00112450 • Address: 1711 COOPER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00112450
Address
1711 COOPER ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-23T00:59:00.000
Status
Closed
Created Date
2021-02-05T11:42:34.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-02-05T11:42:34.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.75797268719789000,-96.77147250855418000)
Unique Key
500t000000gMv4SAAS
20-01140400
Service Request Number: 20-01140400 • Address: BIRMINGHAM AVE & MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
20-01140400
Address
BIRMINGHAM AVE & MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2020-12-09T00:59:00.000
Status
Closed
Created Date
2020-11-20T10:54:22.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2020-11-20T10:54:22.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.77018121399047600,-96.76244220614370000)
Unique Key
500t000000cY43SAAS
21-00287750
Service Request Number: 21-00287750 • Address: 607 N BUCKNER BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00287750
Address
607 N BUCKNER BLVD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-04-14T23:59:00.000
Status
Closed
Created Date
2021-03-31T13:50:56.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-03-31T13:50:56.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
311-App
Lat Long Value
(32.84698756638420000,-96.71412258530351000)
Unique Key
500t000000jEVcLAAW
20-01232673
Service Request Number: 20-01232673 • Address: 1800 GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01232673
Address
1800 GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-27T00:59:00.000
Status
Closed
Created Date
2020-12-24T15:15:45.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-12-24T15:15:45.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.83832596407070500,-96.68224911899817000)
Unique Key
500t000000dyTe1AAE
21-00248997
Service Request Number: 21-00248997 • Address: 2731 BENROCK ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00248997
Address
2731 BENROCK ST, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Streets Referral Pickup - SAN
Overall Service Request Due
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-03-20T08:50:24.000
Updated Date
2023-06-09T02:04:52.000
Closed Date
2021-03-20T08:50:24.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Proactive
Lat Long Value
(32.66756609207388000,-96.77759926181696000)
Unique Key
500t000000jB2ErAAK
21-00274344
Service Request Number: 21-00274344 • Address: 2800 HANSBORO AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00274344
Address
2800 HANSBORO AVE, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-04T23:59:00.000
Status
Closed
Created Date
2021-03-27T16:50:38.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-03-27T16:50:38.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.71549100655892000,-96.86581265050097000)
Unique Key
500t000000jDHfiAAG
21-00702273
Service Request Number: 21-00702273 • Address: 1400 RAMSEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00702273
Address
1400 RAMSEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-01T23:59:00.000
Status
Closed
Created Date
2021-07-29T18:56:43.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-07-29T18:56:43.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.73082711180835000,-96.82039355922964000)
Unique Key
500t000000oqzG6AAI
21-00012690
Service Request Number: 21-00012690 • Address: MARTIN LUTHER KING JR BLVD & JB JACKSON JR BLVD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00012690
Address
MARTIN LUTHER KING JR BLVD & JB JACKSON JR BLVD, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Steel Plates in Street - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-01-09T00:59:00.000
Status
Closed
Created Date
2021-01-05T20:41:46.000
Updated Date
2026-08-07T13:46:35.000
Closed Date
2021-01-05T20:41:46.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.77419203921211000,-96.76271736147942000)
Unique Key
500t000000e1T8sAAE
21-00871490
Service Request Number: 21-00871490 • Address: 8510 COPPERTOWNE LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00871490
Address
8510 COPPERTOWNE LN, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-09-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-09-22T17:19:55.000
Updated Date
2023-06-08T23:59:51.000
Closed Date
2021-09-22T17:19:55.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.89620906649874000,-96.72669272224468000)
Unique Key
500t000000riCeMAAU
21-00610420
Service Request Number: 21-00610420 • Address: 2404 LONE STAR DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00610420
Address
2404 LONE STAR DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-03T23:59:00.000
Status
Closed
Created Date
2021-07-01T17:55:00.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-07-01T17:55:00.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.76852338175759600,-96.86116135616543000)
Unique Key
500t000000lbBKJAA2
21-00564088
Service Request Number: 21-00564088 • Address: 8200 RYLIE RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00564088
Address
8200 RYLIE RD, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-06-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-06-19T10:10:06.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-06-19T10:10:06.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.69060705757510000,-96.68029905014464000)
Unique Key
500t000000nO0AXAA0
21-00003242
Service Request Number: 21-00003242 • Address: 1909 ASHBY ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00003242
Address
1909 ASHBY ST, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-06T00:59:00.000
Status
Closed
Created Date
2021-01-03T15:45:22.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-03T15:45:22.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.80372405626458000,-96.78328250248511000)
Unique Key
500t000000e0U2nAAE
21-00800719
Service Request Number: 21-00800719 • Address: 4320 MOLER ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00800719
Address
4320 MOLER ST, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-07T23:59:00.000
Status
Closed
Created Date
2021-08-30T14:14:16.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-08-30T14:14:16.000
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.73048878987087000,-96.89028109834115000)
Unique Key
500t000000qWGSPAA4
21-00601220
Service Request Number: 21-00601220 • Address: 4901 MAPLE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00601220
Address
4901 MAPLE AVE, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-01T23:59:00.000
Status
Closed
Created Date
2021-06-29T17:14:49.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-06-29T17:14:49.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.81482059485652000,-96.82816141546776000)
Unique Key
500t000000la0u3AAA
21-00239929
Service Request Number: 21-00239929 • Address: 726 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00239929
Address
726 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-03-17T16:09:46.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-03-17T16:09:46.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Proactive
Lat Long Value
(32.74635444742867000,-96.83444796332823000)
Unique Key
500t000000icYFHAA2
20-01166426
Service Request Number: 20-01166426 • Address: SKILLMAN ST & BRYAN PKWY, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
20-01166426
Address
SKILLMAN ST & BRYAN PKWY, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-04T00:59:00.000
Status
Closed
Created Date
2020-12-01T10:37:24.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-12-01T10:37:24.000
Outcome
Work Completed
Priority
MCC
Method Received Desc
Email
Lat Long Value
(32.81103304595460000,-96.76118985814368000)
Unique Key
500t000000caGT1AAM
21-00084422
Service Request Number: 21-00084422 • Address: 10840 ROSSER RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00084422
Address
10840 ROSSER RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-01-28T08:04:17.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-28T08:04:17.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.89557578165992000,-96.84685731813353000)
Unique Key
500t000000fdt32AAA
21-00320793
Service Request Number: 21-00320793 • Address: 4000 JULIUS SCHEPPS FWY NB, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00320793
Address
4000 JULIUS SCHEPPS FWY NB, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Sweeping - Thoroughfares - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-04-16T23:59:00.000
Status
Closed
Created Date
2021-04-10T11:03:27.000
Updated Date
2026-08-07T13:56:08.000
Closed Date
2021-04-10T11:03:27.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.75113615610862000,-96.77000479452673000)
Unique Key
500t000000jxNdVAAU
20-01234817
Service Request Number: 20-01234817 • Address: 2900 CARRIZO LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
20-01234817
Address
2900 CARRIZO LN, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-27T00:59:00.000
Status
Closed
Created Date
2020-12-26T21:51:29.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-12-26T21:51:29.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.88788079290604000,-96.88162902538717000)
Unique Key
500t000000dycjEAAQ
21-00712110
Service Request Number: 21-00712110 • Address: 2000 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00712110
Address
2000 HIGHLAND RD, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-09T23:59:00.000
Status
Closed
Created Date
2021-08-02T16:01:20.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-08-02T16:01:20.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.80424307177513000,-96.71699877140384000)
Unique Key
500t000000p9EZHAA2
21-00333096
Service Request Number: 21-00333096 • Address: 7200 TILLMAN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00333096
Address
7200 TILLMAN ST, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-18T23:59:00.000
Status
Closed
Created Date
2021-04-14T12:18:45.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-14T12:18:45.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.74441527310080600,-96.69874265829823000)
Unique Key
500t000000jycHuAAI
21-00819913
Service Request Number: 21-00819913 • Address: 8199 E R L THORNTON FWY WB, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00819913
Address
8199 E R L THORNTON FWY WB, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-09-07T23:59:00.000
Status
Closed
Created Date
2021-09-06T07:57:12.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-09-06T07:57:12.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.79422237005669000,-96.70004404938756000)
Unique Key
500t000000qu4alAAA
21-00246194
Service Request Number: 21-00246194 • Address: 5341 EMERSON AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00246194
Address
5341 EMERSON AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-03-19T08:57:41.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-03-19T08:57:41.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.84633114622398000,-96.82039567198186000)
Unique Key
500t000000idESVAA2
21-00358978
Service Request Number: 21-00358978 • Address: 8400 LEMMON AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00358978
Address
8400 LEMMON AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-27T23:59:00.000
Status
Closed
Created Date
2021-04-22T12:41:05.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-04-22T12:41:05.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.85506706915328600,-96.84592686162217000)
Unique Key
500t000000ki4bJAAQ
21-00320498
Service Request Number: 21-00320498 • Address: 10450 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
21-00320498
Address
10450 CHANNEL DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-04-09T15:06:14.000
Updated Date
2023-06-09T02:00:56.000
Closed Date
2021-04-09T15:06:14.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.88904850050458000,-96.88042409606992000)
Unique Key
500t000000jxLuvAAE
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