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311 Service Requests for Fiscal Year 2020 - 2021 Street

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests related to service requests regarding streets for the fiscal year time period of October 1, 2020 to September 30, 2021.

Services 311 Customer Service Dataset s3gf-a952 17 fields
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Showing 50 real records
21-00842949
Service Request Number: 21-00842949 • Address: 2692 GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00842949
Address
2692 GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-11-16T00:59:00.000
Status
Closed
Created Date
2021-09-13T17:06:46.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-09-13T17:06:46.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.83462835210948000,-96.66884236999294000)
Unique Key
500t000000qxNk0AAE
21-00537713
Service Request Number: 21-00537713 • Address: S R L THORNTON FWY SB & W ILLINOIS AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00537713
Address
S R L THORNTON FWY SB & W ILLINOIS AVE, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-06-14T23:59:00.000
Status
Closed
Created Date
2021-06-13T10:32:17.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-06-13T10:32:17.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.72036000266189000,-96.82771925160980000)
Unique Key
500t000000n0B3QAAU
21-00252085
Service Request Number: 21-00252085 • Address: 3305 SAN MARCUS AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00252085
Address
3305 SAN MARCUS AVE, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-22T09:44:49.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-03-22T09:44:49.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.83046276633665000,-96.66044058529965000)
Unique Key
500t000000jBMb3AAG
21-00665621
Service Request Number: 21-00665621 • Address: E MOCKINGBIRD LN & N BUCKNER BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00665621
Address
E MOCKINGBIRD LN & N BUCKNER BLVD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-06T23:59:00.000
Status
Closed
Created Date
2021-07-19T14:51:33.000
Updated Date
2026-08-07T13:17:49.000
Closed Date
2021-07-19T14:51:33.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.85347295914661500,-96.71765367530730000)
Unique Key
500t000000oMYfbAAG
21-00085362
Service Request Number: 21-00085362 • Address: DALLAS FT WORTH TPKE WB & SYLVAN AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00085362
Address
DALLAS FT WORTH TPKE WB & SYLVAN AVE, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-01-30T00:59:00.000
Status
Closed
Created Date
2021-01-28T11:20:28.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-01-28T11:20:28.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.76750208717988000,-96.83578618189107000)
Unique Key
500t000000fdzUKAAY
21-00311395
Service Request Number: 21-00311395 • Address: S BECKLEY AVE & W KIEST BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00311395
Address
S BECKLEY AVE & W KIEST BLVD, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-10T23:59:00.000
Status
Closed
Created Date
2021-04-07T15:48:17.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-07T15:48:17.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.70584620110408000,-96.82299753331067000)
Unique Key
500t000000jwZ6fAAE
20-01155680
Service Request Number: 20-01155680 • Address: 3304 DOTHAN LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
20-01155680
Address
3304 DOTHAN LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-02T00:59:00.000
Status
Closed
Created Date
2020-11-25T13:31:32.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-11-25T13:31:32.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.89782418898255400,-96.86753570084593000)
Unique Key
500t000000cZG9eAAG
21-00620207
Service Request Number: 21-00620207 • Address: 5586 MEADOWCREEK DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
21-00620207
Address
5586 MEADOWCREEK DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-19T23:59:00.000
Status
Closed
Created Date
2021-07-05T22:40:58.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-07-05T22:40:58.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.95854417910594000,-96.79206631016466000)
Unique Key
500t000000nz4DmAAI
21-00454184
Service Request Number: 21-00454184 • Address: 5351 CATRON DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00454184
Address
5351 CATRON DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-05-20T08:47:28.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-20T08:47:28.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.78926671454604000,-96.67487605715195000)
Unique Key
500t000000mBnlrAAC
21-00612256
Service Request Number: 21-00612256 • Address: 2723 N HENDERSON AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00612256
Address
2723 N HENDERSON AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-19T23:59:00.000
Status
Closed
Created Date
2021-07-02T10:52:15.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-07-02T10:52:15.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.81812216311978000,-96.78249297881597000)
Unique Key
500t000000lbPiyAAE
21-00760469
Service Request Number: 21-00760469 • Address: 4014 CEDAR ELM LN, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00760469
Address
4014 CEDAR ELM LN, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-19T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-08-16T09:35:18.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-08-16T09:35:18.000
Outcome
Request Transferred
Priority
MCC
Method Received Desc
Phone
Lat Long Value
(32.78989599078204000,-96.86203474557755000)
Unique Key
500t000000pbW8DAAU
20-01225910
Service Request Number: 20-01225910 • Address: RIDGETOWN CIR & NUESTRA DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
20-01225910
Address
RIDGETOWN CIR & NUESTRA DR, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-12-24T00:59:00.000
Status
Closed
Created Date
2020-12-22T17:03:11.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2020-12-22T17:03:11.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.91169641749964000,-96.81174957714990000)
Unique Key
500t000000dy1JwAAI
21-00381865
Service Request Number: 21-00381865 • Address: 2326 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00381865
Address
2326 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-10T23:59:00.000
Status
Closed
Created Date
2021-04-29T14:00:59.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-04-29T14:00:59.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.70589139876735600,-96.79097994219707000)
Unique Key
500t000000lAKgIAAW
21-00872462
Service Request Number: 21-00872462 • Address: 7002 WAKE FORREST DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00872462
Address
7002 WAKE FORREST DR, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-09-24T23:59:00.000
Status
Closed
Created Date
2021-09-23T10:52:29.000
Updated Date
2023-06-09T00:00:06.000
Closed Date
2021-09-23T10:52:29.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.85396097957092000,-96.73912565212112000)
Unique Key
500t000000riN4kAAE
21-00352513
Service Request Number: 21-00352513 • Address: W MOCKINGBIRD LN & IRVING BLVD, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
21-00352513
Address
W MOCKINGBIRD LN & IRVING BLVD, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-21T23:59:00.000
Status
Closed
Created Date
2021-04-20T16:25:30.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-04-20T16:25:30.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.80809382930907000,-96.87375758571636000)
Unique Key
500t000000kh2LYAAY
21-00128583
Service Request Number: 21-00128583 • Address: 1946 N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00128583
Address
1946 N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-04-15T23:59:00.000
Status
Closed
Created Date
2021-02-10T15:05:15.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-02-10T15:05:15.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.74601386329460000,-96.69998193030236000)
Unique Key
500t000000gOXANAA4
21-00453741
Service Request Number: 21-00453741 • Address: 414 KONAWA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00453741
Address
414 KONAWA DR, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-19T15:35:16.000
Updated Date
2023-06-09T01:08:24.000
Closed Date
2021-05-19T15:35:16.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.70851216995077000,-96.68600173500664000)
Unique Key
500t000000mBZiJAAW
20-01187114
Service Request Number: 20-01187114 • Address: JULIUS SCHEPPS FWY SB & LINFIELD RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01187114
Address
JULIUS SCHEPPS FWY SB & LINFIELD RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-12-10T00:59:00.000
Status
Closed
Created Date
2020-12-08T12:59:02.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2020-12-08T12:59:02.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Proactive
Lat Long Value
(32.71465428201147000,-96.75742474373669000)
Unique Key
500t000000bMuXDAA0
21-00256182
Service Request Number: 21-00256182 • Address: 3491 ROSELAND AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00256182
Address
3491 ROSELAND AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-03-18T09:14:26.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-03-18T09:14:26.000
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.79703231729547500,-96.78923160267816000)
Unique Key
500t000000jBlnxAAC
21-00700675
Service Request Number: 21-00700675 • Address: 6788 LA VISTA DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00700675
Address
6788 LA VISTA DR, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-01T23:59:00.000
Status
Closed
Created Date
2021-07-29T13:28:50.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-07-29T13:28:50.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.81172161624771600,-96.74435919389572000)
Unique Key
500t000000oqlFLAAY
21-00844653
Service Request Number: 21-00844653 • Address: 4700 HOVENKAMP DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00844653
Address
4700 HOVENKAMP DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-11-17T00:59:00.000
Status
Closed
Created Date
2021-09-14T10:35:01.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-09-14T10:35:01.000
Outcome
No Action Required
Priority
MCC
Method Received Desc
Phone
Lat Long Value
(32.77997162145122400,-96.70658220616292000)
Unique Key
500t000000rIfYoAAK
21-00428290
Service Request Number: 21-00428290 • Address: 1992 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00428290
Address
1992 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-19T23:59:00.000
Status
Closed
Created Date
2021-05-13T07:18:04.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-13T07:18:04.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.76395538167730000,-96.77421077764612000)
Unique Key
500t000000lf4WWAAY
21-00408426
Service Request Number: 21-00408426 • Address: N HAMPTON RD & W DAVIS ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00408426
Address
N HAMPTON RD & W DAVIS ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Steel Plates in Street - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-10T23:59:00.000
Status
Closed
Created Date
2021-05-07T00:20:07.000
Updated Date
2026-08-07T13:46:35.000
Closed Date
2021-05-07T00:20:07.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.74958485293142000,-96.85686611470318000)
Unique Key
500t000000lcg51AAA
21-00197545
Service Request Number: 21-00197545 • Address: 16006 HILLCREST RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00197545
Address
16006 HILLCREST RD, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-03-07T00:59:00.000
Status
Closed
Created Date
2021-03-04T20:11:26.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-03-04T20:11:26.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.97082784539971000,-96.78396588245225000)
Unique Key
500t000000hoM5iAAE
20-01095462
Service Request Number: 20-01095462 • Address: 17954 MARY MARGARET ST, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
20-01095462
Address
17954 MARY MARGARET ST, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-11-07T00:59:00.000
Status
Closed
Created Date
2020-11-05T14:48:46.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2020-11-05T14:48:46.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.99663485666599000,-96.86285548430419000)
Unique Key
500t000000bkljrAAA
21-00380816
Service Request Number: 21-00380816 • Address: 10209 DALE CREST DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00380816
Address
10209 DALE CREST DR, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-02T23:59:00.000
Status
Closed
Created Date
2021-04-29T10:49:36.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-29T10:49:36.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.88391181203055000,-96.87228358462795000)
Unique Key
500t000000lABmqAAG
21-00371992
Service Request Number: 21-00371992 • Address: 6200 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00371992
Address
6200 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-13T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-04-24T10:31:32.000
Updated Date
2026-08-07T13:17:49.000
Closed Date
2021-04-24T10:31:32.000
Outcome
Request Transferred
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.67082339861025000,-96.76134377859123000)
Unique Key
500t000000l90nyAAA
21-00769287
Service Request Number: 21-00769287 • Address: 102 N EWING AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
21-00769287
Address
102 N EWING AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-22T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-08-19T11:55:24.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-08-19T11:55:24.000
Outcome
Request Transferred
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.74841205470758000,-96.81254749702023000)
Unique Key
500t000000pxr2SAAQ
21-00830197
Service Request Number: 21-00830197 • Address: 16600 PARK HILL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00830197
Address
16600 PARK HILL DR, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-11-12T00:59:00.000
Status
Closed
Created Date
2021-09-09T09:27:21.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-09-09T09:27:21.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.97660941562224000,-96.78863707775724000)
Unique Key
500t000000qvZWTAA2
21-00478891
Service Request Number: 21-00478891 • Address: 12164 SHILOH RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00478891
Address
12164 SHILOH RD, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-11T23:59:00.000
Status
Closed
Created Date
2021-05-27T09:27:37.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-05-27T09:27:37.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.86327956766558600,-96.66545191719526000)
Unique Key
500t000000mPWooAAG
21-00348175
Service Request Number: 21-00348175 • Address: 1624 S BARRY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00348175
Address
1624 S BARRY AVE, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-01T23:59:00.000
Status
Closed
Created Date
2021-04-19T16:17:25.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-19T16:17:25.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.78449280071982000,-96.74780240759719000)
Unique Key
500t000000kgObpAAE
21-00046976
Service Request Number: 21-00046976 • Address: 3719 MILES ST, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00046976
Address
3719 MILES ST, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-02T00:59:00.000
Status
Closed
Created Date
2021-01-15T15:36:55.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-01-15T15:36:55.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.82860171186833000,-96.81996635975888000)
Unique Key
500t000000egqscAAA
21-00679417
Service Request Number: 21-00679417 • Address: 1362 GRIFFIN ST W, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
21-00679417
Address
1362 GRIFFIN ST W, DALLAS, TX, 75215
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-06T23:59:00.000
Status
Closed
Created Date
2021-07-23T04:34:42.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-07-23T04:34:42.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.77220247449543000,-96.79496031753790000)
Unique Key
500t000000onnXYAAY
20-01122644
Service Request Number: 20-01122644 • Address: 3459 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
20-01122644
Address
3459 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2020-12-02T00:59:00.000
Status
Closed
Created Date
2020-11-14T21:47:53.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2020-11-14T21:47:53.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.80621665213061500,-96.80520775145015000)
Unique Key
500t000000bmU5bAAE
21-00456313
Service Request Number: 21-00456313 • Address: 2516 WILMA ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00456313
Address
2516 WILMA ST, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-05-20T14:05:57.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-20T14:05:57.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.66757853862016000,-96.78012393433663000)
Unique Key
500t000000mC5oMAAS
21-00500155
Service Request Number: 21-00500155 • Address: 5204 WILLIS AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
21-00500155
Address
5204 WILLIS AVE, DALLAS, TX, 75206
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-05T23:59:00.000
Status
Closed
Created Date
2021-06-02T18:20:33.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-06-02T18:20:33.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.82008856420796000,-96.78222167337773000)
Unique Key
500t000000midF4AAI
21-00821995
Service Request Number: 21-00821995 • Address: 630 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
21-00821995
Address
630 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-21T23:59:00.000
Status
Closed
Created Date
2021-09-07T09:38:23.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-09-07T09:38:23.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.77618411360639000,-96.79799019278495000)
Unique Key
500t000000quNCuAAM
21-00375566
Service Request Number: 21-00375566 • Address: 4800 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00375566
Address
4800 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-30T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-04-27T13:47:44.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-27T13:47:44.000
Outcome
Request Transferred
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.68605809709186600,-96.81426925140639000)
Unique Key
500t000000l9TRZAA2
20-01171137
Service Request Number: 20-01171137 • Address: 5100 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
20-01171137
Address
5100 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-05T00:59:00.000
Status
Closed
Created Date
2020-12-02T13:42:29.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-12-02T13:42:29.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.79834844204347600,-96.76224734882211000)
Unique Key
500t000000calJtAAI
21-00776534
Service Request Number: 21-00776534 • Address: 2137 N HARWOOD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00776534
Address
2137 N HARWOOD ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-25T23:59:00.000
Status
Closed
Created Date
2021-08-22T11:58:42.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-08-22T11:58:42.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.78985922412139000,-96.80279858134429000)
Unique Key
500t000000pyr5dAAA
21-00624422
Service Request Number: 21-00624422 • Address: 342 W BROWNLEE AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00624422
Address
342 W BROWNLEE AVE, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-08T23:59:00.000
Status
Closed
Created Date
2021-07-06T17:59:20.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-07-06T17:59:20.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.71004369345010000,-96.82754179477254000)
Unique Key
500t000000nzbwsAAA
21-00883434
Service Request Number: 21-00883434 • Address: 11798 HILLCREST RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
21-00883434
Address
11798 HILLCREST RD, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-14T23:59:00.000
Status
Closed
Created Date
2021-09-29T07:53:43.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-09-29T07:53:43.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.90967555424591000,-96.78623782774162000)
Unique Key
500t000000rkpcYAAQ
21-00065502
Service Request Number: 21-00065502 • Address: 4741 HARRY HINES BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00065502
Address
4741 HARRY HINES BLVD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-01-21T16:30:31.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-21T16:30:31.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.80751104086870000,-96.83216242990893000)
Unique Key
500t000000fbSm1AAE
21-00874889
Service Request Number: 21-00874889 • Address: 5800 E LOVERS LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00874889
Address
5800 E LOVERS LN, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-08T23:59:00.000
Status
Closed
Created Date
2021-09-24T09:04:32.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-09-24T09:04:32.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.85083328798141000,-96.76765609896677000)
Unique Key
500t000000ris0zAAA
21-00004956
Service Request Number: 21-00004956 • Address: 12026 MEADOW SPRING LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00004956
Address
12026 MEADOW SPRING LN, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-11T00:59:00.000
Status
Closed
Created Date
2021-01-04T11:42:37.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-04T11:42:37.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.85945615270045000,-96.69738524247504000)
Unique Key
500t000000e0hk2AAA
21-00835431
Service Request Number: 21-00835431 • Address: 11612 MCCREE RD, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
21-00835431
Address
11612 MCCREE RD, DALLAS, TX, 75238
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Sweeping - Thoroughfares - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-17T23:59:00.000
Status
Closed
Created Date
2021-09-10T14:26:10.000
Updated Date
2026-08-07T13:56:08.000
Closed Date
2021-09-10T14:26:10.000
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.87003907068988000,-96.67917391873930000)
Unique Key
500t000000qwMQXAA2
21-00166020
Service Request Number: 21-00166020 • Address: COOMBS CREEK DR & DUTTON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00166020
Address
COOMBS CREEK DR & DUTTON DR, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-04-27T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-02-23T10:13:09.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-02-23T10:13:09.000
Outcome
Request Transferred
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.72554688972530000,-96.87760152956312000)
Unique Key
500t000000hkv2lAAA
21-00300869
Service Request Number: 21-00300869 • Address: 11414 PARK CENTRAL PL, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
21-00300869
Address
11414 PARK CENTRAL PL, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-06T23:59:00.000
Status
Closed
Created Date
2021-04-05T10:27:09.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-04-05T10:27:09.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.90502907127158500,-96.77153953913621000)
Unique Key
500t000000jvaCgAAI
21-00229763
Service Request Number: 21-00229763 • Address: WESTGROVE DR & PRESTON TRAIL DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
21-00229763
Address
WESTGROVE DR & PRESTON TRAIL DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-22T23:59:00.000
Status
Closed
Created Date
2021-03-15T13:44:14.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-03-15T13:44:14.000
Outcome
Information Provided
Priority
MCC
Method Received Desc
Phone
Lat Long Value
(32.97486334663988000,-96.80837367889067000)
Unique Key
500t000000ibatvAAA
20-01233239
Service Request Number: 20-01233239 • Address: 1500 E KIEST BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01233239
Address
1500 E KIEST BLVD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-02-27T00:59:00.000
Status
Closed
Created Date
2020-12-24T18:37:32.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-12-24T18:37:32.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.70849795691464000,-96.80180201230415000)
Unique Key
500t000000dyVYoAAM
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