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311 Service Requests for Fiscal Year 2020 - 2021 Street

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests related to service requests regarding streets for the fiscal year time period of October 1, 2020 to September 30, 2021.

Services 311 Customer Service Dataset s3gf-a952 17 fields
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Showing 50 real records
21-00715315
Service Request Number: 21-00715315 • Address: 9010 GUERNSEY LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
21-00715315
Address
9010 GUERNSEY LN, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-06T23:59:00.000
Status
Closed
Created Date
2021-08-03T13:39:41.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-08-03T13:39:41.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.86371754976467000,-96.83121559907747000)
Unique Key
500t000000p9jjKAAQ
21-00427193
Service Request Number: 21-00427193 • Address: 8761 ALDWICK DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00427193
Address
8761 ALDWICK DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-13T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-12T15:20:08.000
Updated Date
2023-06-09T01:38:49.000
Closed Date
2021-05-12T15:20:08.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.86804552184132000,-96.71434712135822000)
Unique Key
500t000000leuHKAAY
21-00509931
Service Request Number: 21-00509931 • Address: 10322 PINECREST DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00509931
Address
10322 PINECREST DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-09T23:59:00.000
Status
Closed
Created Date
2021-06-05T12:21:23.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-06-05T12:21:23.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.83431566469287000,-96.68478908371472000)
Unique Key
500t000000mjkNfAAI
21-00295388
Service Request Number: 21-00295388 • Address: 3527 ODESSA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00295388
Address
3527 ODESSA ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-07T23:59:00.000
Status
Closed
Created Date
2021-04-02T12:34:09.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-02T12:34:09.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.78534912296489000,-96.90144631281386000)
Unique Key
500t000000jv7oFAAQ
21-00612413
Service Request Number: 21-00612413 • Address: 5151 BELT LINE RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
21-00612413
Address
5151 BELT LINE RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-07T23:59:00.000
Status
Closed
Created Date
2021-07-02T11:11:10.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-07-02T11:11:10.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.95428263125700000,-96.82104043174625000)
Unique Key
500t000000lbQX3AAM
21-00401096
Service Request Number: 21-00401096 • Address: 2019 N WILLOMET AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00401096
Address
2019 N WILLOMET AVE, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-12T23:59:00.000
Status
Closed
Created Date
2021-05-05T11:10:40.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-05-05T11:10:40.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.77078478712757000,-96.83944297001514000)
Unique Key
500t000000lCftMAAS
21-00271548
Service Request Number: 21-00271548 • Address: 4930 ASHBROOK RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00271548
Address
4930 ASHBROOK RD, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-03-27T23:59:00.000
Status
Closed
Created Date
2021-03-26T13:51:20.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-03-26T13:51:20.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.78554313456461000,-96.70969586829634000)
Unique Key
500t000000jD5BYAA0
21-00543884
Service Request Number: 21-00543884 • Address: HARRY HINES BLVD & LOMBARDY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00543884
Address
HARRY HINES BLVD & LOMBARDY LN, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-06-16T23:59:00.000
Status
Closed
Created Date
2021-06-15T08:08:33.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-06-15T08:08:33.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.86643096201795000,-96.88193398020216000)
Unique Key
500t000000n0vqxAAA
21-00482306
Service Request Number: 21-00482306 • Address: 3015 DOTHAN LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00482306
Address
3015 DOTHAN LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-27T19:23:05.000
Updated Date
2023-06-09T01:01:50.000
Closed Date
2021-05-27T19:23:05.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.89796562157910400,-96.87760866907736000)
Unique Key
500t000000mPv7NAAS
21-00378912
Service Request Number: 21-00378912 • Address: BONNIE VIEW RD & E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00378912
Address
BONNIE VIEW RD & E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-04-28T13:26:13.000
Updated Date
2023-06-09T01:35:41.000
Closed Date
2021-04-28T13:26:13.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.69458689824872000,-96.77220356791102000)
Unique Key
500t000000l9sdHAAQ
21-00017573
Service Request Number: 21-00017573 • Address: 1015 FOLSOM ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00017573
Address
1015 FOLSOM ST, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-15T23:59:00.000
Status
Closed
Created Date
2021-01-07T10:47:43.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-07T10:47:43.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.76911467544725000,-96.83867158519939000)
Unique Key
500t000000ednU0AAI
21-00635030
Service Request Number: 21-00635030 • Address: WIRE WAY & LOMBARDY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00635030
Address
WIRE WAY & LOMBARDY LN, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-13T23:59:00.000
Status
Closed
Created Date
2021-07-09T11:31:40.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-07-09T11:31:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.86664181231395000,-96.90489242299010000)
Unique Key
500t000000o13C3AAI
21-00016986
Service Request Number: 21-00016986 • Address: 4634 WEEHAVEN DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
21-00016986
Address
4634 WEEHAVEN DR, DALLAS, TX, 75232
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-01-08T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-01-06T15:40:13.000
Updated Date
2023-06-09T02:52:31.000
Closed Date
2021-01-06T15:40:13.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.68712561115679400,-96.83449886273822000)
Unique Key
500t000000e1ywGAAQ
21-00664860
Service Request Number: 21-00664860 • Address: 13300 PURPLE SAGE RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
21-00664860
Address
13300 PURPLE SAGE RD, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-18T14:45:13.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-07-18T14:45:13.000
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.92850303861264000,-96.77820445853120000)
Unique Key
500t000000oMS9kAAG
21-00473840
Service Request Number: 21-00473840 • Address: 3067 STOREY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00473840
Address
3067 STOREY LN, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-25T17:27:08.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-25T17:27:08.000
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.86310250866497000,-96.87358484574789000)
Unique Key
500t000000mOw6ZAAS
21-00391514
Service Request Number: 21-00391514 • Address: E ELMORE AVE & S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00391514
Address
E ELMORE AVE & S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-04T23:59:00.000
Status
Closed
Created Date
2021-05-03T11:19:47.000
Updated Date
2023-06-09T01:47:16.000
Closed Date
2021-05-03T11:19:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.71702521242493000,-96.80456340010144000)
Unique Key
500t000000lBaqrAAC
20-01154810
Service Request Number: 20-01154810 • Address: BANNER DR & MERIT DR, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
20-01154810
Address
BANNER DR & MERIT DR, DALLAS, TX, 75251
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-11-27T00:59:00.000
Status
Closed
Created Date
2020-11-25T11:01:50.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2020-11-25T11:01:50.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.92139559193602600,-96.77227715188820000)
Unique Key
500t000000cZBZ2AAO
21-00458110
Service Request Number: 21-00458110 • Address: 3222 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00458110
Address
3222 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-05-20T20:33:42.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-20T20:33:42.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.89498308213710000,-96.86900976336497000)
Unique Key
500t000000mCGlCAAW
21-00462292
Service Request Number: 21-00462292 • Address: PRESTON RD & CHURCHILL WAY, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00462292
Address
PRESTON RD & CHURCHILL WAY, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-22T23:59:00.000
Status
Closed
Created Date
2021-05-21T20:00:20.000
Updated Date
2023-06-09T00:58:21.000
Closed Date
2021-05-21T20:00:20.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.91694559498797000,-96.80370846123793000)
Unique Key
500t000000mD5hbAAC
21-00319280
Service Request Number: 21-00319280 • Address: 1800 LOVING AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00319280
Address
1800 LOVING AVE, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-10T23:59:00.000
Status
Closed
Created Date
2021-04-09T15:03:59.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-04-09T15:03:59.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.80949131516540000,-96.73628494593558000)
Unique Key
500t000000jxGScAAM
21-00605102
Service Request Number: 21-00605102 • Address: 5709 ANTARES CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00605102
Address
5709 ANTARES CT, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-02T23:59:00.000
Status
Closed
Created Date
2021-06-30T14:41:23.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-06-30T14:41:23.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(33.00473708870915000,-96.80927108482890000)
Unique Key
500t000000laUxjAAE
20-01122049
Service Request Number: 20-01122049 • Address: 2926 WOODMERE DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
20-01122049
Address
2926 WOODMERE DR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-11-16T00:59:00.000
Status
Closed
Created Date
2020-11-14T12:48:10.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2020-11-14T12:48:10.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.70103280903671000,-96.86852154157125000)
Unique Key
500t000000bmRyrAAE
21-00467946
Service Request Number: 21-00467946 • Address: 6718 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00467946
Address
6718 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-24T14:05:32.000
Updated Date
2023-06-09T00:54:16.000
Closed Date
2021-05-24T14:05:32.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.98779262646592500,-96.78880071747878000)
Unique Key
500t000000mNBi8AAG
21-00446590
Service Request Number: 21-00446590 • Address: 3721 WHITEHALL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00446590
Address
3721 WHITEHALL DR, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-22T23:59:00.000
Status
Closed
Created Date
2021-05-18T12:19:21.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-18T12:19:21.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.90138927622185000,-96.85515879962034000)
Unique Key
500t000000mAWzTAAW
21-00708699
Service Request Number: 21-00708699 • Address: L B J FWY EB & W KINGSLEY RD, DALLAS, TX, 75238 • Department: Transportation and Public Works Department
Service Request Number
21-00708699
Address
L B J FWY EB & W KINGSLEY RD, DALLAS, TX, 75238
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-08-02T23:59:00.000
Status
Closed
Created Date
2021-08-01T14:52:44.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-08-01T14:52:44.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.87883132895773000,-96.68865487577249000)
Unique Key
500t000000p8gXWAAY
21-00818871
Service Request Number: 21-00818871 • Address: 5520 PRESTON HAVEN DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00818871
Address
5520 PRESTON HAVEN DR, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-13T23:59:00.000
Status
Closed
Created Date
2021-09-05T07:50:01.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-09-05T07:50:01.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.90640811189409000,-96.81288434544712000)
Unique Key
500t000000qtsnAAAQ
20-01108111
Service Request Number: 20-01108111 • Address: 7262 ASHINGTON DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
20-01108111
Address
7262 ASHINGTON DR, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2020-11-12T00:59:00.000
Status
Closed
Created Date
2020-11-10T11:59:31.000
Updated Date
2023-06-09T03:23:54.000
Closed Date
2020-11-10T11:59:31.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.87850508850833000,-96.78021113166871000)
Unique Key
500t000000blb0CAAQ
21-00412613
Service Request Number: 21-00412613 • Address: 7417 N STEMMONS SERV SB, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
21-00412613
Address
7417 N STEMMONS SERV SB, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-13T23:59:00.000
Status
Closed
Created Date
2021-05-08T09:16:12.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-08T09:16:12.000
Outcome
Work Not Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.81948495712925000,-96.87011583627888000)
Unique Key
500t000000ld9ObAAI
21-00714840
Service Request Number: 21-00714840 • Address: 5200 MCCOMMAS BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00714840
Address
5200 MCCOMMAS BLVD, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-06T23:59:00.000
Status
Closed
Created Date
2021-08-03T12:12:52.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-08-03T12:12:52.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.82977561989866000,-96.78098581271573000)
Unique Key
500t000000p9em2AAA
21-00758051
Service Request Number: 21-00758051 • Address: 3440 PINEBROOK DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00758051
Address
3440 PINEBROOK DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-20T23:59:00.000
Status
Closed
Created Date
2021-08-16T17:49:58.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-08-16T17:49:58.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.66596256559252000,-96.76714001484109000)
Unique Key
500t000000pb6RxAAI
21-00390581
Service Request Number: 21-00390581 • Address: 634 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
21-00390581
Address
634 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-05-21T23:59:00.000
Status
Closed
Created Date
2021-05-03T09:02:45.000
Updated Date
2026-08-07T13:17:49.000
Closed Date
2021-05-03T09:02:45.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.77615682924037000,-96.79798183998620000)
Unique Key
500t000000lBUFrAAO
21-00328819
Service Request Number: 21-00328819 • Address: FOREST LN & DALLAS NORTH TOLLWAY SB, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
21-00328819
Address
FOREST LN & DALLAS NORTH TOLLWAY SB, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-14T23:59:00.000
Status
Closed
Created Date
2021-04-13T11:50:15.000
Updated Date
2023-06-09T01:54:31.000
Closed Date
2021-04-13T11:50:15.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.90958821265013500,-96.81464021270317000)
Unique Key
500t000000jyD10AAE
21-00505233
Service Request Number: 21-00505233 • Address: 568 W MOCKINGBIRD LN, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
21-00505233
Address
568 W MOCKINGBIRD LN, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-08-09T23:59:00.000
Status
Closed
Created Date
2021-06-04T07:33:04.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-06-04T07:33:04.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.80753385352300000,-96.87342406888197000)
Unique Key
500t000000mjHKqAAM
21-00319223
Service Request Number: 21-00319223 • Address: ELAM RD & N MASTERS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00319223
Address
ELAM RD & N MASTERS DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-06-14T23:59:00.000
Status
Closed
Created Date
2021-04-09T14:55:22.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-09T14:55:22.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.71958714229086000,-96.64852590770510000)
Unique Key
500t000000jxGKmAAM
21-00444395
Service Request Number: 21-00444395 • Address: 13711 FAR HILLS LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
21-00444395
Address
13711 FAR HILLS LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-17T13:56:46.000
Updated Date
2023-06-09T00:56:41.000
Closed Date
2021-05-17T13:56:46.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.93430410699200000,-96.77729591350497000)
Unique Key
500t000000mAIOQAA4
21-00748196
Service Request Number: 21-00748196 • Address: 1201 ELM ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
21-00748196
Address
1201 ELM ST, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-15T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-08-12T13:15:41.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-08-12T13:15:41.000
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.78100563459433000,-96.80196629281575000)
Unique Key
500t000000pZfYPAA0
21-00379651
Service Request Number: 21-00379651 • Address: 6707 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00379651
Address
6707 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-30T23:59:00.000
Status
Closed
Created Date
2021-04-29T07:06:22.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-04-29T07:06:22.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.71990070116858000,-96.70585234724551000)
Unique Key
500t000000lA2VGAA0
21-00667108
Service Request Number: 21-00667108 • Address: 9811 TELLERSON AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00667108
Address
9811 TELLERSON AVE, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-19T23:28:00.000
Updated Date
2026-08-07T13:25:59.000
Closed Date
2021-07-19T23:28:00.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.82162251098019000,-96.67470937989280000)
Unique Key
500t000000oMlWQAA0
21-00606281
Service Request Number: 21-00606281 • Address: WOODALL RODGERS FWY WB & N FIELD ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
21-00606281
Address
WOODALL RODGERS FWY WB & N FIELD ST, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-07-01T23:59:00.000
Status
Closed
Created Date
2021-06-30T17:31:05.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-06-30T17:31:05.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.78651585108056600,-96.80524554951810000)
Unique Key
500t000000lacteAAA
21-00353315
Service Request Number: 21-00353315 • Address: 33713 L B J FWY WB, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00353315
Address
33713 L B J FWY WB, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-22T23:59:00.000
Status
Closed
Created Date
2021-04-21T08:04:30.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-04-21T08:04:30.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.65632724902666000,-96.74543726491737000)
Unique Key
500t000000khEbxAAE
21-00374180
Service Request Number: 21-00374180 • Address: 4000 S TRUNK AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00374180
Address
4000 S TRUNK AVE, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-01T23:59:00.000
Status
Closed
Created Date
2021-04-27T15:10:07.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-04-27T15:10:07.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.76675492596012000,-96.75325680473887000)
Unique Key
500t000000l9HtdAAE
21-00789755
Service Request Number: 21-00789755 • Address: 2684 WHITE ROCK RD, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00789755
Address
2684 WHITE ROCK RD, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Sweeping - Thoroughfares - PBW
Ert Estimated Response Time
3 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-09-02T23:59:00.000
Status
Closed
Created Date
2021-08-26T10:46:07.000
Updated Date
2026-08-07T13:56:08.000
Closed Date
2021-08-26T10:46:07.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.81823179224511000,-96.73357559495074000)
Unique Key
500t000000qUQrAAAW
21-00286652
Service Request Number: 21-00286652 • Address: JACKSON ST & S HARWOOD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00286652
Address
JACKSON ST & S HARWOOD ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Steel Plates in Street - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-04-03T23:59:00.000
Status
Closed
Created Date
2021-03-31T11:10:05.000
Updated Date
2026-08-07T13:46:35.000
Closed Date
2021-03-31T11:10:05.000
Outcome
No Action Required
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.78024616200004000,-96.79383095432483000)
Unique Key
500t000000jEQ4aAAG
21-00486407
Service Request Number: 21-00486407 • Address: S HAMPTON RD & W BROOKLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00486407
Address
S HAMPTON RD & W BROOKLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Steel Plates in Street - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-05-31T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-28T19:33:25.000
Updated Date
2026-08-07T13:46:35.000
Closed Date
2021-05-28T19:33:25.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.73920548205022000,-96.85684154788495000)
Unique Key
500t000000mh7thAAA
21-00226239
Service Request Number: 21-00226239 • Address: 1700 N BUCKNER BLVD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00226239
Address
1700 N BUCKNER BLVD, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-03-14T23:59:00.000
Status
Closed
Created Date
2021-03-13T19:13:40.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-03-13T19:13:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.82402189012698000,-96.69564158774278000)
Unique Key
500t000000ibD47AAE
20-01135911
Service Request Number: 20-01135911 • Address: 1925 ASHBY ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
20-01135911
Address
1925 ASHBY ST, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-01-27T00:59:00.000
Status
Closed
Created Date
2020-11-19T09:08:38.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2020-11-19T09:08:38.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.80390655236340000,-96.78348994980261000)
Unique Key
500t000000cXlFFAA0
21-00040020
Service Request Number: 21-00040020 • Address: 9831 ESTACADO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00040020
Address
9831 ESTACADO DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-03-22T23:59:00.000
Status
Closed
Created Date
2021-01-14T10:17:44.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-01-14T10:17:44.000
Outcome
Work Completed
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.82722199746733000,-96.68714211358264000)
Unique Key
500t000000egFtBAAU
21-00160894
Service Request Number: 21-00160894 • Address: SHADY HILL DR & MIDWAY RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00160894
Address
SHADY HILL DR & MIDWAY RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Ert Measured In
Calendar Days
Overall Service Request Due
2021-02-24T00:59:00.000
Status
Closed
Created Date
2021-02-22T17:27:01.000
Updated Date
2026-08-07T13:53:56.000
Closed Date
2021-02-22T17:27:01.000
Outcome
Work Completed
Priority
Dispatch
Method Received Desc
Phone
Lat Long Value
(32.90587391893030400,-96.83835947613585000)
Unique Key
500t000000hClzVAAS
21-00883444
Service Request Number: 21-00883444 • Address: 11799 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00883444
Address
11799 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-10-14T23:59:00.000
Status
Closed
Created Date
2021-09-29T07:58:25.000
Updated Date
2026-08-07T13:47:00.000
Closed Date
2021-09-29T07:58:25.000
Outcome
Information Provided
Priority
Standard
Method Received Desc
API
Lat Long Value
(32.90939924060980000,-96.80429165574810000)
Unique Key
500t000000rkpPYAAY
21-00440632
Service Request Number: 21-00440632 • Address: 8630 ROLLING ROCK LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00440632
Address
8630 ROLLING ROCK LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Ert Measured In
Business Days
Overall Service Request Due
2021-07-21T23:59:00.000
Status
Closed
Created Date
2021-05-17T09:55:14.000
Updated Date
2026-08-07T13:49:25.000
Closed Date
2021-05-17T09:55:14.000
Outcome
No Action Required
Priority
Standard
Method Received Desc
Phone
Lat Long Value
(32.86653118883768000,-96.69280495150905000)
Unique Key
500t000000m9rzQAAQ
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