Ask DFW Browse All Data Public Safety Transportation Health Buildings

311 Service Requests - District 12 (October 1, 2020 to Present)

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset xacv-abie 16 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
26-00434307
Service Request Number: 26-00434307 • Address: 4845 GRAMERCY OAKS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00434307
Address
4845 GRAMERCY OAKS DR, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
Closed
Created Date
2026-09-30T21:31:24.000
Update Date
2026-09-30T23:26:57.000
Closed Date
2026-09-30T23:26:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LQVJEAA5
Lat Location
(33.01109639856020000,-96.82358534778993000)
26-00434273
Service Request Number: 26-00434273 • Address: 6239 CUPERTINO TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00434273
Address
6239 CUPERTINO TRL, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-12-30T00:59:00.000
Status
New
Created Date
2026-09-30T20:46:58.000
Update Date
2026-09-30T20:47:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LQFkhAAH
Lat Location
(33.00435603818621000,-96.79701262542729000)
26-00434254
Service Request Number: 26-00434254 • Address: 4845 GRAMERCY OAKS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00434254
Address
4845 GRAMERCY OAKS DR, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
Closed
Created Date
2026-09-30T20:14:02.000
Update Date
2026-09-30T21:37:11.000
Closed Date
2026-09-30T21:37:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LQWSAAA5
Lat Location
(33.01109639856020000,-96.82358534778993000)
26-00434246
Service Request Number: 26-00434246 • Address: 4341 HORIZON NORTH PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00434246
Address
4341 HORIZON NORTH PKWY, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
New
Created Date
2026-09-30T19:59:55.000
Update Date
2026-09-30T20:00:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LQMe5AAH
Lat Location
(33.01465243348615500,-96.83583477019113000)
26-00434236
Service Request Number: 26-00434236 • Address: 19015 TUPELO LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00434236
Address
19015 TUPELO LN, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
Closed
Created Date
2026-09-30T19:48:47.000
Update Date
2026-09-30T21:56:53.000
Closed Date
2026-09-30T21:56:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LQEmzAAH
Lat Location
(33.01136199853201000,-96.86172032539984000)
26-00434191
Service Request Number: 26-00434191 • Address: 2913 HARBINGER LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00434191
Address
2913 HARBINGER LN, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
Closed
Created Date
2026-09-30T18:33:24.000
Update Date
2026-09-30T23:26:43.000
Closed Date
2026-09-30T23:26:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002LPA5VAAX
Lat Location
(32.99273922681693000,-96.86534224920028000)
26-00434156
Service Request Number: 26-00434156 • Address: 3637 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00434156
Address
3637 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
In Progress
Created Date
2026-09-30T17:51:03.000
Update Date
2026-09-30T18:02:54.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LOWUfAAP
Lat Location
(33.00026990511024000,-96.85203694909299000)
26-00434138
Service Request Number: 26-00434138 • Address: 6618 WINDING ROSE TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00434138
Address
6618 WINDING ROSE TRL, DALLAS, TX, 75252
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
In Progress
Created Date
2026-09-30T17:37:02.000
Update Date
2026-09-30T17:45:15.000
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002LOHH7AAP
Lat Location
(32.99464507837001000,-96.79048545285170000)
26-00433926
Service Request Number: 26-00433926 • Address: 16500 LAUDER LN, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00433926
Address
16500 LAUDER LN, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
In Progress
Created Date
2026-09-30T16:08:40.000
Update Date
2026-09-30T19:31:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LMALOAA5
Lat Location
(32.98047229391290400,-96.77190478577202000)
26-00433823
Service Request Number: 26-00433823 • Address: 3750 ROSEMEADE PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433823
Address
3750 ROSEMEADE PKWY, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
New
Created Date
2026-09-30T15:38:11.000
Update Date
2026-09-30T16:24:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LMALNAA5
Lat Location
(33.01154578592309000,-96.85243502254004000)
26-00433769
Service Request Number: 26-00433769 • Address: 4204 WINDHAVEN LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433769
Address
4204 WINDHAVEN LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
In Progress
Created Date
2026-09-30T15:16:05.000
Update Date
2026-09-30T15:35:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LKmZgAAL
Lat Location
(33.00752599261636500,-96.83927178993040000)
26-00433705
Service Request Number: 26-00433705 • Address: 18211 KELLY BLVD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433705
Address
18211 KELLY BLVD, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
Closed
Created Date
2026-09-30T14:58:32.000
Update Date
2026-09-30T20:38:30.000
Closed Date
2026-09-30T20:38:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LIlZjAAL
Lat Location
(33.00157308145171000,-96.86528707162577000)
26-00433691
Service Request Number: 26-00433691 • Address: FRANKFORD RD & GIBBONS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433691
Address
FRANKFORD RD & GIBBONS DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
In Progress
Created Date
2026-09-30T14:56:01.000
Update Date
2026-09-30T15:25:27.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LL0JHAA1
Lat Location
(32.99760304568312000,-96.83191523147482000)
26-00433683
Service Request Number: 26-00433683 • Address: 3653 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433683
Address
3653 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
New
Created Date
2026-09-30T14:53:52.000
Update Date
2026-09-30T14:54:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LKIOhAAP
Lat Location
(33.00281265944152000,-96.85276618802678000)
26-00433551
Service Request Number: 26-00433551 • Address: 6703 MIMMS DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00433551
Address
6703 MIMMS DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
Closed
Created Date
2026-09-30T14:14:51.000
Update Date
2026-09-30T14:14:55.000
Closed Date
2026-09-30T14:14:51.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LKQkPAAX
Lat Location
(33.00095565896043600,-96.78667645569261000)
26-00433518
Service Request Number: 26-00433518 • Address: 18320 SUMMERFIELD DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433518
Address
18320 SUMMERFIELD DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-12-30T00:59:00.000
Status
New
Created Date
2026-09-30T14:03:59.000
Update Date
2026-09-30T14:04:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LIF3aAAH
Lat Location
(33.00094194192647000,-96.84433384706690000)
26-00433516
Service Request Number: 26-00433516 • Address: 4499 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433516
Address
4499 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
In Progress
Created Date
2026-09-30T14:02:40.000
Update Date
2026-09-30T15:27:35.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LJtOgAAL
Lat Location
(32.99773943367887000,-96.83195353404743000)
26-00433483
Service Request Number: 26-00433483 • Address: 17977 PRESTON RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00433483
Address
17977 PRESTON RD, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
Closed
Created Date
2026-09-30T13:51:56.000
Update Date
2026-09-30T14:28:03.000
Closed Date
2026-09-30T14:28:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LJnj3AAD
Lat Location
(32.99704711538528600,-96.79860747591187000)
26-00433475
Service Request Number: 26-00433475 • Address: 17487 PRESTON RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00433475
Address
17487 PRESTON RD, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
Closed
Created Date
2026-09-30T13:48:11.000
Update Date
2026-09-30T14:37:21.000
Closed Date
2026-09-30T14:37:20.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LJhwzAAD
Lat Location
(32.99091125494979000,-96.80164127100197000)
26-00433468
Service Request Number: 26-00433468 • Address: 6350 KELLER SPRINGS RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00433468
Address
6350 KELLER SPRINGS RD, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
New
Created Date
2026-09-30T13:45:48.000
Update Date
2026-09-30T14:32:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LJe9VAAT
Lat Location
(32.97788107362184000,-96.80040923695470000)
26-00433434
Service Request Number: 26-00433434 • Address: 4341 HORIZON NORTH PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433434
Address
4341 HORIZON NORTH PKWY, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
Closed
Created Date
2026-09-30T13:31:51.000
Update Date
2026-09-30T16:00:19.000
Closed Date
2026-09-30T16:00:07.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LI8eoAAD
Lat Location
(33.01465243348615500,-96.83583477019113000)
26-00433397
Service Request Number: 26-00433397 • Address: 4423 BLACK OTTER TRL, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433397
Address
4423 BLACK OTTER TRL, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
In Progress
Created Date
2026-09-30T13:16:59.000
Update Date
2026-09-30T18:05:35.000
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002LH7uRAAT
Lat Location
(33.00178177464916000,-96.83548687990830000)
26-00433367
Service Request Number: 26-00433367 • Address: 18065 APPLERIDGE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433367
Address
18065 APPLERIDGE DR, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
In Progress
Created Date
2026-09-30T13:07:36.000
Update Date
2026-09-30T13:23:57.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LIYm6AAH
Lat Location
(32.99987252280798000,-96.86873522071294000)
26-00433349
Service Request Number: 26-00433349 • Address: 7745 LA CABEZA DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00433349
Address
7745 LA CABEZA DR, DALLAS, TX, 75248
City Council District
12
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
Closed
Created Date
2026-09-30T12:55:50.000
Update Date
2026-09-30T15:38:55.000
Closed Date
2026-09-30T15:38:35.000
Outcome
Work in progress close
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LHw0sAAD
Lat Location
(32.97139277801996000,-96.77403475490408000)
26-00433314
Service Request Number: 26-00433314 • Address: 7221 WINDING CREEK RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00433314
Address
7221 WINDING CREEK RD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
New
Created Date
2026-09-30T12:42:01.000
Update Date
2026-09-30T13:28:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LHseoAAD
Lat Location
(32.99673132899256000,-96.78695845141912000)
26-00433261
Service Request Number: 26-00433261 • Address: 18304 SUMMERFIELD DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433261
Address
18304 SUMMERFIELD DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2027-03-23T23:59:00.000
Status
In Progress
Created Date
2026-09-30T12:20:41.000
Update Date
2026-09-30T13:53:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LEpgkAAD
Lat Location
(33.00041536340372000,-96.84433143968560000)
26-00433237
Service Request Number: 26-00433237 • Address: 6800 SAINT ANNE ST, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00433237
Address
6800 SAINT ANNE ST, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-09-30T12:11:17.000
Update Date
2026-09-30T12:11:19.000
Closed Date
2026-09-30T12:11:17.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LH4jhAAD
Lat Location
(32.97686345790753400,-96.79050714229669000)
26-00433221
Service Request Number: 26-00433221 • Address: 18600 DALLAS PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433221
Address
18600 DALLAS PKWY, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
In Progress
Created Date
2026-09-30T12:05:35.000
Update Date
2026-09-30T12:14:22.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LFpl4AAD
Lat Location
(33.00258936097044000,-96.82874243127179000)
26-00433191
Service Request Number: 26-00433191 • Address: 6011 LYTHAM DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00433191
Address
6011 LYTHAM DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
In Progress
Created Date
2026-09-30T11:55:54.000
Update Date
2026-09-30T12:46:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LF2xIAAT
Lat Location
(33.00121237721486000,-96.80133740043036000)
26-00433046
Service Request Number: 26-00433046 • Address: 5928 ROSEBUD DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00433046
Address
5928 ROSEBUD DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
In Progress
Created Date
2026-09-30T11:10:27.000
Update Date
2026-09-30T12:46:32.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LFcZJAA1
Lat Location
(32.99681753512753000,-96.80266688068765000)
26-00433042
Service Request Number: 26-00433042 • Address: FRANKFORD RD & GIBBONS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00433042
Address
FRANKFORD RD & GIBBONS DR, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
In Progress
Created Date
2026-09-30T11:09:06.000
Update Date
2026-09-30T15:26:52.000
Priority
MCC
Method Received Description
Email
Unique Key
500cs00002LFMfqAAH
Lat Location
(32.99760304568312000,-96.83191523147482000)
26-00432967
Service Request Number: 26-00432967 • Address: 18611 MARSH LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432967
Address
18611 MARSH LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-11-14T00:59:00.000
Status
New
Created Date
2026-09-30T10:41:05.000
Update Date
2026-09-30T10:41:11.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00002LEouHAAT
Lat Location
(33.00334071354243500,-96.85749209730412000)
26-00432923
Service Request Number: 26-00432923 • Address: 3920 GRANBURY DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432923
Address
3920 GRANBURY DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
Closed
Created Date
2026-09-30T10:22:57.000
Update Date
2026-09-30T10:48:36.000
Closed Date
2026-09-30T10:48:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LDLRSAA5
Lat Location
(33.00093084598271000,-96.84549968889523000)
26-00432847
Service Request Number: 26-00432847 • Address: 18599 HIGHLAND CREEK LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00432847
Address
18599 HIGHLAND CREEK LN, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
In Progress
Created Date
2026-09-30T09:49:11.000
Update Date
2026-09-30T16:51:18.000
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002LDQE5AAP
Lat Location
(33.00305475090677000,-96.78273245661894000)
26-00432786
Service Request Number: 26-00432786 • Address: 4140 SHADOW GABLES DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432786
Address
4140 SHADOW GABLES DR, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
In Progress
Created Date
2026-09-30T09:18:54.000
Update Date
2026-09-30T10:41:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LBavvAAD
Lat Location
(32.99578922911612000,-96.83954673336316000)
26-00432633
Service Request Number: 26-00432633 • Address: 4701 HAVERWOOD LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432633
Address
4701 HAVERWOOD LN, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
Closed
Created Date
2026-09-30T08:31:05.000
Update Date
2026-09-30T08:42:56.000
Closed Date
2026-09-30T08:42:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LBumXAAT
Lat Location
(33.00741422636493000,-96.82886005784330000)
26-00432623
Service Request Number: 26-00432623 • Address: MCCALLUM BLVD & PRESTON RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00432623
Address
MCCALLUM BLVD & PRESTON RD, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
In Progress
Created Date
2026-09-30T08:27:23.000
Update Date
2026-09-30T09:29:02.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LBq1NAAT
Lat Location
(32.98687112965933000,-96.80344474503616000)
26-00432619
Service Request Number: 26-00432619 • Address: 6102 WARM MIST LN, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00432619
Address
6102 WARM MIST LN, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-09-30T08:26:03.000
Update Date
2026-09-30T14:55:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LASsMAAX
Lat Location
(32.96440601756215500,-96.80140689736980000)
26-00432489
Service Request Number: 26-00432489 • Address: 5207 SCARBOROUGH LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432489
Address
5207 SCARBOROUGH LN, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-09-30T07:07:26.000
Update Date
2026-09-30T07:07:27.000
Closed Date
2026-09-30T07:07:26.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LA26fAAD
Lat Location
(33.00156468277195600,-96.82011231068816000)
26-00432458
Service Request Number: 26-00432458 • Address: 3936 GRANBURY DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432458
Address
3936 GRANBURY DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
Closed
Created Date
2026-09-30T06:10:54.000
Update Date
2026-09-30T10:05:09.000
Closed Date
2026-09-30T10:05:09.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002L9ePJAAZ
Lat Location
(33.00092529632279000,-96.84480782734852000)
26-00432420
Service Request Number: 26-00432420 • Address: 17209 WESTER WAY CT, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00432420
Address
17209 WESTER WAY CT, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-12-30T00:59:00.000
Status
New
Created Date
2026-09-30T04:29:11.000
Update Date
2026-09-30T04:29:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002L95rPAAR
Lat Location
(32.98569521905172000,-96.78510289497508000)
26-00432400
Service Request Number: 26-00432400 • Address: 4141 ROSEMEADE PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432400
Address
4141 ROSEMEADE PKWY, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-09T23:59:00.000
Status
In Progress
Created Date
2026-09-30T01:22:56.000
Update Date
2026-09-30T15:24:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002L85F9AAJ
Lat Location
(33.01148591976569000,-96.84052844326014000)
26-00432337
Service Request Number: 26-00432337 • Address: 5918 MAPLESHADE LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00432337
Address
5918 MAPLESHADE LN, DALLAS, TX, 75252
City Council District
12
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-14T23:59:00.000
Status
Closed
Created Date
2026-09-29T22:01:12.000
Update Date
2026-09-29T22:33:51.000
Closed Date
2026-09-29T22:33:38.000
Outcome
Request Referred
Priority
Standard
Method Received Description
API
Unique Key
500cs00002L7nWmAAJ
Lat Location
(33.00605423162644000,-96.80588875145827000)
26-00432306
Service Request Number: 26-00432306 • Address: 5801 BRUSHY CREEK TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00432306
Address
5801 BRUSHY CREEK TRL, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-10-14T23:59:00.000
Status
Closed
Created Date
2026-09-29T21:11:05.000
Update Date
2026-09-30T08:21:29.000
Closed Date
2026-09-30T08:21:29.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00002L7h6LAAR
Lat Location
(33.00812738851524000,-96.80888412110890000)
26-00432303
Service Request Number: 26-00432303 • Address: 5918 MAPLESHADE LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00432303
Address
5918 MAPLESHADE LN, DALLAS, TX, 75252
City Council District
12
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-14T23:59:00.000
Status
Closed
Created Date
2026-09-29T21:08:17.000
Update Date
2026-09-29T21:36:58.000
Closed Date
2026-09-29T21:36:32.000
Outcome
Request Referred
Priority
Standard
Method Received Description
API
Unique Key
500cs00002L7bc2AAB
Lat Location
(33.00605423162644000,-96.80588875145827000)
26-00432276
Service Request Number: 26-00432276 • Address: 4720 OLD BENT TREE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432276
Address
4720 OLD BENT TREE LN, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
Closed
Created Date
2026-09-29T20:18:27.000
Update Date
2026-09-30T10:44:54.000
Closed Date
2026-09-30T10:44:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002L6nljAAB
Lat Location
(32.99980021927403600,-96.82705799359393000)
26-00432203
Service Request Number: 26-00432203 • Address: 6618 WINDING ROSE TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00432203
Address
6618 WINDING ROSE TRL, DALLAS, TX, 75252
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-09-30T23:59:00.000
Status
Closed
Created Date
2026-09-29T18:59:17.000
Update Date
2026-09-30T13:12:22.000
Closed Date
2026-09-30T13:12:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002L6eiPAAR
Lat Location
(32.99464507837001000,-96.79048545285170000)
26-00432199
Service Request Number: 26-00432199 • Address: 3549 DEER MEADOW LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432199
Address
3549 DEER MEADOW LN, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
Closed
Created Date
2026-09-29T18:56:59.000
Update Date
2026-09-29T21:02:49.000
Closed Date
2026-09-29T21:02:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002L6crtAAB
Lat Location
(32.99152563616302000,-96.85701799019125000)
26-00432189
Service Request Number: 26-00432189 • Address: 3939 ROSEMEADE PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00432189
Address
3939 ROSEMEADE PKWY, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-29T18:51:33.000
Update Date
2026-09-30T16:39:07.000
Closed Date
2026-09-30T16:39:07.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00002L5IcGAAV
Lat Location
(33.01060568844971000,-96.84579012859245000)
26-00432146
Service Request Number: 26-00432146 • Address: 5439 WILLOW WOOD LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00432146
Address
5439 WILLOW WOOD LN, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-09-30T23:59:00.000
Status
Closed
Created Date
2026-09-29T18:01:22.000
Update Date
2026-09-29T23:18:24.000
Closed Date
2026-09-29T23:18:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002L5p81AAB
Lat Location
(33.00902517451701000,-96.81420372187509000)
DFW Data AI • Dallas-Fort Worth public-data exploration interface